IT Support Manager - Merida, México - Boldr

Boldr

Empresa verificada

Merida, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

A LITTLE BIT ABOUT Boldr

Boldr is the first global B-Corp dedicated to delivering worldclass Client experiences while creating access to dignified, meaningful work in communities around the world.
We are a global team, united by our desire to connect diverse people with common values for boldr impact.
We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET'S START WITH OUR VALUES

Meaningful connections start with AUTHENTICITY
We do our best work by being CURIOUS
We grow by remaining DYNAMIC
Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
At the heart of great partnerships we'll always find EMPATHY

WHAT IS YOUR ROLE:

You will play a critical role both for our office-based employees and in helping to support our remote

WHY DO WE WANT YOU
We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose.

We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values:
Curious, Dynamic and Authentic.

WHAT WILL YOU DO:

Implement IT best practices and align ActionIQs IT infrastructure with current and future business goals
Scale up and manage the IT team to meet the needs of our growing company, while fostering a culture of teamwork and continuous improvement
Ensure our NYC office is fully equipped and operational by assessing and purchasing new and replacement hardware and finding innovative solutions to IT challenges
Optimize our IT programs to provide a positive experience for inoffice and remote employees including testing, troubleshooting and adjusting as needed.
Oversee the IT component of our onboarding and offboarding processes, collaborating closely with the People team
Evaluate risk, develop and implement network recovery and backup processes, and aid in the performance of disaster recovery exercises

Requirements:

WHAT WE'LL LIKE ABOUT YOU:

YOU ARE

Curious and authentic, just like us #beboldr
An analytical and critical thinker, with an eye for even the most minute of details
Passionate about client satisfaction.

YOU HAVE

5+ years of IT experience, including 1+ year experience as a people manager
Bachelor degree in Information Systems, Information Security or equivalent work experience
Google IT support, CompTIA +, CompTIA IT Fundamentals + (ITF+), AWS, or similar certifications are preferred
Expertise in defining IT scope, workflow and processes
Experience implementing CIS Benchmarks (AWS, Linux, Windows, MacOS)
Experience in managing both internal VPNs and Networks
Experience assessing business risk associated with IT systems
Excellent organizational, communication, and time management skills
Ability to tactfully communicate and achieve results across team boundaries
An enthusiasm for driving continuous improvements through leadership, collaboration, and initiative