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    Trust and Safety Specialist - México - Tbo

    Tbo
    Tbo México

    hace 1 semana

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    Descripción

    The Trust & Safety Specialist is a part of the Trust & Safety Team and the broader Community Experience team, and their primary role is executing the Trust & Safety procedures, initiatives, and special projects, as needed by their team. As a more experienced team member, they are also expected to be a source of truth for the above. All work must be based on upholding our client's Four Pillars of Customer Service, Quality, Innovation and Global Teamwork.

    Responsibilities:

    • Be an expert in executing the functional area.
    • Execute daily T&S checks through dedicated T&S Tools.
    • Monitor T&S trends and fine-tune rules and scores in dedicated T&S Tools.
    • Offer T&S and compliance-related support to our global supplier base, mostly through the use of our ticketing and knowledge management system, Zendesk.
    • Engages with relevant stakeholders in other functions to support Trust & Safety checks.
    • Deliver weekly reports on the progress of ongoing projects.

    Requirements:

    • 3 to 5 years' relevant experience in one of the functional areas related to Trust and Safety (i.e. Trust & Safety, Compliance, Fraud Analysis, Product Risk specialists).
    • Experience in a fast-paced, client-centric environment, ability to adapt to Business needs.
    • Ability to stay organized and informed in such an environment.
    • Good communication skills, attention to detail, self-driven, and the ability to meet tight deadlines are essential.
    • Team-player with the ability to problem-solve and show initiative.
    • Ability to prioritize ongoing projects based on business needs and urgencies that can arise.
    • Fluency in written and verbal English.
    • Strong data literacy, PowerBI experience is a plus.
    • Proven ability to learn new processes and tools.
    • Fluency in written and verbal English.
    • Naturally inclined towards quality in all areas of responsibility.
    • Persuasive communicator with a focus on transparency and building relationships.
    • Problem solver with a drive for Continuous Process Improvement.
    • Passionate about learning.
    • Analytical mindset.

    Education

    • Bachelor's degree (B.A.) from a college or university in a related field, or equivalent combination of education and experience.
    • National public holidays.
    • Vacations: 3 weeks per year.
    • Work laptop provided.

    Detalles

    Founded in 2005, tbo . is a global organization that provides translation, talent, training, teams and testing services to a full range of clients in over 40 countries worldwide, from startups to enterprise-level companies.

    tbo . aims to facilitate global communication by bridging the gap between peoples and cultures, providing simple solutions to complex problems, and outstanding service in 100+ languages.

    tbo. fosters a culture of continuous improvement, creativity, sustainability and community, with a longstanding commitment to providing high-touch human service.

    Is ranked as one of the fifteen fastest organically growing localization companies in the world and operates 24/7, 363 days a year on a "follow the sun" format via offices in Cordoba, Ho Chi Minh City, Kyiv and Lima.
    Certified under five separate international quality norms.

    Join our growing staff and boost your career in a global organization

    #J-18808-Ljbffr
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