Bilingual Technical Support Representative - Ciudad de México - TTEC

TTEC
TTEC
Empresa verificada
Ciudad de México

hace 4 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción
Bilingual Technical Support Representative -Spanish-English


Bilingual Technical Support Representative -Spanish-English

Breaking News:
TTEC obtained the "Best Workplaces 2023" recognition from CompuTrabajo, the employment leader in Mexico.
New $15000 MXN bonus if you are hired to our Premium campaign working on site.

  • Applies only for the new hires.
$5000 MXN at the 5 weeks mark, when the new hire graduates from training.

$5000 MXN upon graduation from nesting.

$5000 MXN after 4 continuous weeks of production.

  • Requires the highest written and spoken English level. Quantity before taxes.
Bringing smiles is what we do at TTEC... for you and the customer. As a

Bilingual Technical Support Representative - English-Spanish working in Mexico City, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.


What You'll be Doing

During a Typical Day, You'll

  • Bring your passion and love for technology to know what's going on with the latest technology products and help customers
  • Answer incoming communications from customers
  • Connect and resolve issues with customers using written communication

What You Bring to the Role

  • 1 year or more of technical support and troubleshooting experience
  • Greater written communication skills including grammar and spelling
  • Competency using Microsoft Windows
  • Live in Mexico City or its surroundings that's perfect

What You Can Expect

  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Performance bonus opportunities and yes all benefits you'd expect and maybe a few that would pleasantly surprise you

A Bit More About Your Role
We're committed to ensuring you have the skills and support to be successful in your role throughout your career.

From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you.

And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers.

Our TTEC community is here for you as one dynamic, global family.

You'll report to the Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.


About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.

These exceptional customer experiences start with you.


TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

ttecmexico


Primary Location:
: MX-DF-Mexico DF


Job:
: _Customer Care Representative
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