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Performance Coach – Sales Contact Center - Mexico City - RCDA Consulting - Robert C. Davis and Associates

hace 4 horas
Descripción
Performance Coach – Sales Contact Center (English Required)
Full-Time | On-Site
MX$60,000 – MX$75,000 per month
Interviews will begin immediately
We are expanding our sales performance infrastructure and seeking an experienced Performance Coach to elevate execution inside a high-volume sales contact center environment.
This is not a traditional training role.
This position is focused on performance architecture — diagnosing gaps, strengthening supervisor capability, and driving measurable improvements in sales KPIs.
The Performance Coach will work directly with sales supervisors and agents to increase effectiveness, accountability, and conversion performance across the floor.
If you understand that real performance lift comes from structured coaching, disciplined execution, and data-driven action — we want to speak with you.
All resumes must be submitted in English.
The objective of this role is to increase overall sales team performance by equipping supervisors and agents with the right tools, coaching structure, and skill development plans necessary to deliver sustained results.
This role focuses on identifying process gaps, defining performance improvement strategies, and implementing coaching programs that translate directly into measurable business impact.
Key Responsibilities
• Monitor and evaluate performance of sales supervisors and agents
• Identify behavioral and execution gaps impacting KPI results
• Develop structured coaching plans at supervisor and agent levels
• Design and deliver training sessions and coaching workshops
• Conduct tri-level observations with supervisors and agents
• Translate sales reports into actionable improvement strategies
• Collaborate with operational leadership to align performance standards
• Collect and assess feedback to refine training initiatives
• Prepare and present performance insights to leadership
Required Experience
• 5+ years of contact center experience
• 1–2+ years in sales coaching, sales training, or floor support
• Strong understanding of sales processes and KPI metrics
• Experience building and developing high-performance teams
• Proven ability to measure and improve execution quality
• Strong English communication skills (written and spoken) – Required
All resumes must be submitted in English.
Education
Bachelor's degree in Management, Business Administration, or related field preferred.
Skills
• Leadership capability
• Advanced English communication
• Proficiency in Outlook, Word, and PowerPoint
• Ability to create structured reports and spreadsheets
• Familiarity with performance management methodologies
• Strong communication presence
• Collaboration and relationship-building ability
• Time management
• Problem-solving
• Adaptability
• Driven, performance-oriented mindset
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