Installation Partner Manager - Xico, México - Motive

Descripción

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable.

For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system.

Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves more than 120,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

As the Installation Partner Manager for Motive's Professional Services Organization, you will use your superior installation expertise to evolve our professional installation and service offering program and network to improve the customer and partner experience and to scale the organization for continued growth.

As an Installation Partner Manager, you will support the Professional Services leadership team in fostering a healthy environment where employees can thrive and collaborate.

You will work closely with Onboarding Project Managers who are Motive product experts responsible for the training and implementation of Motive hardware and software, with the highest value on customer success.

Professional Installation Service offering is a meaningful part of their onboarding success and adoption of the product during the initial stages of the customer lifecycle and transition to Customer Success.

You will work with cross-functional teams to understand business needs and how the Installation Network can help support and expand the growth and continued success of Motive.

You will be a subject matter expert in your area of expertise providing technical knowledge to internal teams, customers, and partners while helping to drive innovative solutions to build the future of Motive.

What You'll Do:
Be a crucial member of the PS Leadership team, helping guide the development of a world-class Professional Services organization at MotiveLead an organization of partners responsible for supporting the Professional Services Experience post saleReview the existing partner strategy, SOPs, and metrics to ensure our goals are met and measurableConduct Quarterly Business reviews and on site visits with Installation PartnersSuccessfully partner with cross functional teams in hardware engineering, product, sales, customer success and support to ensure that installations are successful and done in accordance with quality standards and proper expectations can be set and metReview and provide feedback around the effectiveness of programs through metrics, dashboard, and regular analysis of our systems and processesSupport and assist in resolving customer escalations, including participating in customer facing discussions, developing a strategic solution, and working collectively with other departments to ensure customer satisfactionDrive Impactful Process Improvements and Business Transformation to support the future of Professional Services and the growing businessBuild a robust online Installer Resource Center with installation guides for specific hardware products, vehicle types/model, wiring, etc

What We're Looking For:

5+ years successfully managing & supporting 3rd party partners specializing in Telematics Hardware Installations for Fleet Management2+ years in process improvement/change management/business transformationBackground in Hardware Installation and Vehicle Wiring is requiredStrong business background including project management, partner management, problem-solving, business planning, and analytical skillsStrong understanding of partner management fundamentalsExperience in evaluating partner processes and procedures to allow for and drive performancePrior experience managing multiple projects in a corporate setupExcellent interpersonal, communication (both written and verbal), and presentation skillsExperience in delivering client-focused solutions based on customer needsAbility to drive key initiatives cross functionally by leveraging both departmental and cross-functional relationships not directly under managementProficiency in English and Spanish is essential for this role, with the ability to fluently converse and write in both languages.

Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising, as well as flawless written communicationPay Transparency Your compensation may be based on several factors, including education, work experience, and certifications.

For certain roles, total compensation may include restricted stock units.

Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage and life insurance.

Learn more about our benefits by visiting Motive Perks & Benefits. Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives. Please review our Candidate Privacy Notice here. The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology. What tangible factors are most important to you when considering a job opportunity?
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A "disabled veteran" is one of the following: a veteran of the U.S.

military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S.

military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S.

military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S.

military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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