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Service Management Lead
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Project Manager
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Service Management Lead - Xico, México - Hsbc
Descripción
If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.
We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Service Management Lead Job Summary:Our multi-disciplined Cybersecurity operations teams include Technical architects, Consultants, Product SME's , infrastructure specialists and Program managers.
Following extensive investment across our Technology and Digital domains and with plans for continued expansion throughout and beyond, we are currently seeking a "Lead consultant Specialist" to join HSBC Cybersecurity in Mexico.
Main responsabilities:
Provide full scope of the day-to-day Production Support service including resolution of the live incidents as well as post-resolution problem management activities.
Drive major incidents with right progress that fits the requirements for critical services in incident management.Provide timely incident communication internally and externally as required.
Provide technical expertise in finding root cause of major system problems.
Work as the owner of production environment, participant in various change deployments and related post implementation verifications, including pre-deployment engagementReview, design, and re-engineer monitoring rules with new technologies to improve the efficiency of daily application support.
Automate daily manual routine work.Drive continual service improvement plansDrive process integration activities to bridge gap between Cyber security and enterprise level processesWork closely with various stakeholders located in different regions of the world to realize the team's goals (i.e., efficiency, work-life balance, fulfill responsibilities defined for application support, etc.)
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