Bilingual Customer Service Representative - Monterrey, México - HRO

HRO

Empresa verificada

Monterrey, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

We are looking for a
Bilingual Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers' shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists.

They are confident at troubleshooting and investigate if they don't have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

Customer Service Responsibilities list:

Manage large amounts of incoming phone calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies

Requirements and skills

Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multitask, prioritize, and manage time effectively
High school diploma

Salary & Benefits:

Base salary up to $16,800
Up to $3,000 Performance Bonus

- $2,000 Training Bonus

2 Days off
Food coupons
Life medical insurance
Permanent placement position / Direct hire

Tipo de puesto:
Tiempo completo

Salario:
$14, $19,800.00 al mes

Horario:

Turno de 8 horas

Prestaciones:

Descuentos y precios preferenciales
Estacionamiento de la empresa
Programa de referidos
Seguro de vida
Vales de despensa

Tipos de compensaciones:

Bono de asistencia
Bono de puntualidad

Puede trasladarse/mudarse:

Monterrey, N

L:
Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)

Experiência:
Customer Service: 1 año (Obligatorio)
Call Center: 1 año (Deseable)

Idioma: