- Subject Matter Expert, guide and trainer for IT Support Center personnel.
- Partner with Store Operations, IT and various department to collect data and develop standardized reporting to provide comprehensive visibility into performance and health of the store IT environment
- Provide ongoing and ad hoc analytical support to the Retail IT Senior Leadership Team
- Perform quality assurance on calls and tickets
- Operates as key escalation point when additional support is needed
- Resolve customer complaints and problems to the satisfaction of the user
- First and second level technical support for all technology within the retail stores– POS hardware and software, Handheld mobile device hardware and software, Retail Laptops, Network devices, VOIP Phones, Printers, Incidents related to in-house applications, Incidents related for O365, Citrix and other applications, User account administration
- Contact after hours and on-call support as prescribed by policy and procedure
- Perform root cause and trend analysis on tickets and obtain advanced troubleshooting skills
- Monitors and maintains call/email queue per standard operating procedures
- Maintain and administrate team Knowledge Base – create, audit and update knowledge articles with minimal supervision
- Proactively coach agents to seek resolutions to opportunity areas and/or process adherence
- Complete necessary documentations to manage complaints, uses and subsequent solutions
- Adhere to and support Carter's Information Technology standards, policies, and procedures
- 3-5 years of IT Help Desk experience preferred
- Technical Diploma preferred
- Proficiency in English (listenning, verbal, and written communication skills)
-
Sr IT Support Coordinator
hace 2 semanas
Logicalis Ciudad de MéxicoJob Snapshot · **Employee Type**: · - Full-Time · **Location**: · Distrito Federal, Mexico**Job Type**: · - Other · **Experience**: · - Not Specified · **Date Posted**: · - 5/14/2024 · - Contar con una base técnica multidisciplinaria (NTW, Seguridad, Virtualizacion) · - Experiênc ...
-
CRM Coordinator Support
hace 2 semanas
Bayer Tlahuac, México**CRM Coordinator Support** · **Your Tasks and Responsibilities** · - To assure full operational availability for the current CRM system on daily basis, checking continuously the main functions used by the Sales Force. · - To optimize the several tools included in the current CRM ...
-
Sales Support Coordinator
hace 2 semanas
Thomson Reuters Tlahuac, México**Sales Support Coordinator (SSC)** · Are you passionate about the chance to bring your experience to a world-class company that is market-leading_ _for both content and technology? If yes, we're looking for you. · Join our team to support the prospect to-cash process for the sal ...
-
Sales Support Coordinator
hace 1 semana
Thomson Reuters Tlahuac, México**Sales Support Coordinator (SSC)** · Are you passionate about the chance to bring your experience to a world-class company that is market-leading_ _for both content and technology? If yes, we're looking for you. · Join our team to support the prospect to-cash process for the sal ...
-
Soho Support Coordinator
hace 1 día
Soho House & Co. Tlahuac, México**The Role** · **Main Duties...** · - Use our Salesforce, GEM and Open Table database to create, look up and update records for current and potential members. bookings · - Set up new member and member renewal payments via credit card, Direct Debit, Sepa and the occasional bank tr ...
-
Support Coordinator
hace 2 semanas
Ericsson México**About this opportunity**: · We are now looking for a Call Center Agent to manage Software Support. · The Call Center Agent is responsible to manage, configure and administrate tools, performance reporting and to support process management and contract management admin. · In thi ...
-
Support Coordinator
hace 1 semana
Ericsson México**About this opportunity**: · We are now looking for a Call Center Agent to manage Software Support. · The Call Center Agent is responsible to manage, configure and administrate tools, performance reporting and to support process management and contract management admin. · In thi ...
-
Sales Support Coordinator
hace 1 semana
Thomson Reuters Ciudad de México**Sales Support Coordinator (SSC)** · Are you passionate about the chance to bring your sales experience to a world-class company that is market-leading_ _for both content and technology? If yes, we're looking for you. · Join our team to support the prospect to-cash process for t ...
-
Sales Support Coordinator
hace 2 semanas
Media Ciudad de México**Role & Responsibilities** · - In this position, you'll support the Director of Growth in screening, prioritizing and winning new clients for the agency, ensuring the new business pipeline is kept up to date at all times. · - As the link between idea and execution, you work in c ...
-
Sales Support Coordinator
hace 2 semanas
Thomson Reuters Ciudad de México**Sales Support Coordinator (SSC)**: · Are you passionate about the chance to bring your sales experience to a world-class company that is market-leading_ _for both content and technology? If yes, we're looking for you. · Join our team to support the prospect to-cash process for ...
-
Soho Support Coordinator
hace 2 semanas
Soho House & Co. Ciudad de México**Who We Are** · We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned g ...
-
Technical Support Coordinator
hace 3 semanas
HighLevel Inc. México**Location**: This role is 100% remote and employees must reside in Cancun, Mexico. We will provide the training and equipment · **Schedule**:This position is full time, 40 hours per week, open availability is needed, we have shifts available that span mornings, afternoons, eveni ...
-
Technical Support Coordinator
hace 3 semanas
HighLevel Inc. MéxicoLocation: This role is 100% remote and employees must reside in Cancun, Mexico. We will provide the training and equipment · Schedule: This position is full time, 40 hours per week, open availability is needed, we have shifts available that span mornings, afternoons, evenings, an ...
-
Sr IT Support Coordinator
hace 1 semana
Logicalis Group (DE) Ciudad de MéxicoJob Description · • Contar con una base técnica multidisciplinaria (NTW, Seguridad, Virtualizacion) · • Experiencia en la aplicación de métodos, procedimientos y estándares que sean usados en la resolución de problemas, desde su diaginostico hasta su solución. · • Noción de cono ...
-
Crm Coordinator Support
hace 6 días
Bayer Cropscience Limited Xico, MéxicoCRM Coordinator Support Your Tasks and Responsibilities To assure full operational availability for the current CRM system on daily basis, checking continuously the main functions used by the Sales Force.To optimize the several tools included in the current CRM devotedto the cust ...
-
Finance Support Coordinator
hace 1 semana
PepsiCo Miguel Hidalgo, MéxicoOverview: · PepsiCo Global Business Services (GBS) works hand-in-hand with teams across the company to deliver, simplify and automate processes and solutions, helping everyone to work more efficiently. We provide capability excellence that enables operational excellence to fuel P ...
-
Claims Support Coordinator
hace 2 semanas
American International Group Xico, MéxicoClaims Support Coordinator page is loaded Claims Support Coordinator Apply locations Mexico City time type Full time posted on Posted 30+ Days Ago job requisition id JR Claims Support Coordinator – Latin American Region 148,000 MXN to 266,000 MXN based on experience plus excellen ...
-
Sales Support Coordinator Inglés Avanzado
hace 1 semana
Thomson Reuters Iztapalapa, MéxicoDo you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading produc ...
-
Operations Support/logistic Coordinator
hace 4 días
HUBTEK Iztapalapa, MéxicoAs an **Operation Support, **you will work helping the international operations. · **Some of your responsibilities are but are not limited to**: · - Ensure that the trucks being traded are full. · - Data entry on load boards, portals, and TMS. · - Communication between brokers an ...
-
Soho Support Coordinator
hace 2 días
Soho House & Co. Ciudad de México**Who We Are** · We are a collection of members' clubs, restaurants, hotels, workspaces and cinemas, catering to those in the film, media, fashion and creative industries. The company has unique ventures throughout the UK, USA, Canada, Europe and Asia, with new openings planned g ...
It Support Coordinator - Xico, México - Empresa: Carters Brands, S.A. De C.V.
Descripción
Carter's, Inc. is the largest branded marketer in North America of apparel exclusively for babies and young children. TheCompany owns theCarter's and OshKosh B'gosh brands, two of the most recognized brands in the marketplace. Thesebrands are sold in leading department stores, national chains, and specialty retailers domestically and internationally
Job Functions:
Prior Work Experience:
Benefits:
Mayor Life Insurance
Saving Fund
Christmas Bonus
100% Remote
Food Copons
At Carter's we promote a culture of inclusion and an environment of equality and respect, therefore our Talent Acquisition process is aligned to a policy of equality and non-discrimination with a firm commitment to attract, retain, develop and motivate our human talent based on competencies and skills.
Carter's provides equal opportunities to all candidates, regardless of race, religion, gender, sexual orientation, marital or conjugal status, nationality or any other situation protected by federal, state or local laws, and does not require medical certificates of non-pregnancy and Human Immunodeficiency Virus (HIV) as requirements for admission, permanence or promotion in employment.
