Customer Success Specialist - Tlahuac, México - Nielsen

Nielsen

Empresa verificada

Tlahuac, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey.

By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed.

We champion you because when you succeed, we do too.

Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve.

We enable your best to power our future.

Initially, this position will require an in-person training program with the possibility of eventually converting to a hybrid or fully remote model.

Our Nielsen office in Mexico City is located at: Torre Acuario, Santa Fe, CDMX.

Responsibilities:

Support and drive value for Nielsen broadcast, cable, digital, streaming and consumer data and products and serve as a trusted advisor to customers
Conduct onboarding and training reporting features and translating the data results into marketing and sales solutions
Develop and implement customized learning sessions/materials to address specific client business needs both onsite and online
Synthesize data trends to offer proactive recommendations on best performance platforms
Proficiency in analyzing data to resolve customer inquiries and questions, especially related to Nielsen data.
Build deep relationships and demonstrate consultative account management skills with clients
Continuous client communication and consultation to maintain engagement and demonstrate the value of Nielsen data & products
Track activities via Salesforce to provide key performance indicators
Monitor account health, adoption and customer satisfaction through feedback solicitation and interface usage tracking
Collaborate with internal stakeholders from Client Sales, Product Leadership, and other teams to advance Nielsen's position in the marketplace and achieve goals

Qualifications:

Bachelor's degree
1.5+ years professional experience in a clientfacing role in media sales/research, customer success, analytics, consulting, partnership development or professional training
Experience with Nielsen products and data preferred
Ability to handle and prioritize multiple demands and projects simultaneously
Proficient user of Microsoft Office and Google Suite for presentation building and marketing materials
Advanced English and Spanish level

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