Service Parts Marketing Jr Manager - Ciudad de México - Nissan

Nissan

Empresa verificada

Ciudad de México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

With a focus on Mobility, Operational Excellence, Value to our Customers and the Electrification of vehicles, you can expect to be part of something exciting.

As a Service Parts Marketing Jr Manager, you will play a vital role in driving the marketing and sales efforts for Nissan and Infiniti's service parts division.

You will collaborate closely with cross-functional teams to develop and execute strategies that promote our service parts growth through development, implementation and Follow-up of all service parts sales and Marketing Programs and Communications to enhance customer satisfaction, brand building value and contribute to enduring profitable growth.

Key responsibilities:

Marketing Strategy Development

Assist in creating comprehensive marketing strategies for promoting service parts to existing and potential customers to support and maximize the effectiveness of parts sales activities.

Collaborate with senior managers to align marketing efforts with overall business goals and objectives.

Collects and reviews input from service parts Business planning, internal business information resources, and regional product knowledge.

Campaign Planning and Execution
Develops and releases communications regarding new products launches. Availability and sales strategies and opportunities. Supports development of new and improved methods for maximizing parts sales including retail initiatives and data support.

Develops and execute sales promotional support programs.

Content Creation and Collateral Development
Work closely with all Aftersales marketing team to create compelling and informative content related to service parts.

Develop marketing materials, product catalogs, brochures, and presentations that highlight the value and benefits of our service parts offerings.

Market Research and Analysis
Conduct market research to identify customer needs, preferences, and pain points related to service parts.

Analyze sales data and customer feedback to identify opportunities for product and service improvements.

Provide insights to management on market trends, competitive landscape, and potential growth areas.

Cross-Functional Collaboration

Collaborate with Field team, customer support, CRM and product management teams to ensure seamless communication and alignment of all Aftersales marketing efforts.

Assist in creating training materials and product knowledge resources for sales force teams to enhance their understanding of service parts mkt actions.

Customer Relationship Management
Assist in managing customer relationships by providing timely responses to inquiries and addressing customer concerns related to service parts.

Work to improve customer satisfaction and loyalty through effective communication and support.

Performance Tracking and Reporting

Development and implementation of plans, strategies, data support and report creation, recommendations, and program support for digital and conventional Nissan & Infiniti product marketing.

Monitor key performance indicators (KPIs) related to marketing campaigns and service parts sales. Manages reports product tracking tools (Simetrical).

Qualifications:

Education
Bachelor's degree in Marketing, Business, or a related field.

Previous Work Experience
At least five years of experience in Marketing, Communication or Product Management. Preferably in the automotive industry, manufacturing, retail industry or aftermarket.

Proven leadership and team management abilities.

Other Knowledge, Skills, and Abilities

Strong analytical skills with the ability to interpret data and make informed decisions.
Excellent communication and interpersonal skills for effective collaboration.
Attention to detail and the ability to manage multiple projects simultaneously requiring frequent communication, organization/time management and problemsolving skills
Proven track record for cultivating strong relationships with key client and supplier stakeholders that have resulted in high customer satisfaction

Language:

English - Advanced.

Nice to have
Knowledge of service parts and their role in after-sales service is a plus.

Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, ) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.
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Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.
México City Ciudad de Mex