Billing Dispute Specialist I - Monterrey, México - Worldwide Express

Worldwide Express

Empresa verificada

Monterrey, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

PURPOSE

The Billing Dispute Specialist I is responsible for working directly with customers, internal employees, and our carrier partners to answer questions and resolve issues, while maintaining a high level of customer service throughout all communications.

ESSENTIAL DUTIES & RESPONSIBILITIES

Research and resolve billing related inquiries and discrepancies
Provide detailed explanations to customers regarding discrepancies, provide suggestions/solutions, and work with customer to obtain all required documents for dispute submission
Submit dispute to carrier partners for resolution; maintain follow up with both carrier and customer until resolution is met
Submit credit requests for customers and sales staff as necessary

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

Be a motivated team player with a strong desire to succeed in a fastpaced environment
Demonstrate eagerness to acquire knowledge and skills, expanding job capabilities
Strong problemsolving, organization and communication skills
Ability to adapt quickly to changing priorities and processes
Comfortable in a fastpaced, resultsoriented environment
Ability to quickly establish credibility and provide clear communication across all levels of the organization
Comfortable managing workload independently and effectively

QUALIFICATIONS/EDUCATION:

High school diploma
Bachelor's degree in communications, Business, Marketing, Management, or other businessrelated fields preferred
0+ years of billing, collections, logistics or related experience