Bilingual Interpreter Supervisor - Guadalajara, México - CyraCom International

CyraCom International
CyraCom International
Empresa verificada
Guadalajara, México

hace 1 semana

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción

CyraCom International is a leading provider of Interpretation Services in the US and we are thrilled to be opening our first contact center in Guadalajara, Jalisco We are seeking experienced Bilingual Contact Center Supervisors to serve as the first-line supervisor directly overseeing the job performance of interpreters and contributing to the coordination and continuous improvement of a call center.

This role will include Interpreting and Team Lead duties. Previous interpretation experience is preferred, but not required, as we can provide training.


As an Interpreter Supervisor, you will:

  • Supervise staff by assigning tasks, monitoring work performance, coaching, and counseling.
  • Participate in improving quality service through training and coaching of direct reports.
  • Recommend and administer corrective actions, including termination.
  • Resolve problems directly through coaching of subordinates and/or collaboration with peers and management.
  • Manage key performance indicators and interpreter payroll metrics.
  • Conduct regular monitoring of interpreter calls in order to identify and address performance opportunities across all Centers.
  • Provide meaning for meaning interpretation.
  • Follow CyraCom's interpreter protocol in accordance with CyraCom training and policies and procedures.
  • Follow all CyraCom policies and procedures related to information confidentiality and interpreter ethics.
  • Attend all required training for interpreters, such as training by the CyraCom International Training and Development Department.
  • Maintain confidentiality in accordance with CyraCom Interpreter policies.
  • Use standard office equipment such as telephones, computers, copiers, and fax machines.
  • All employees are required to perform the following essential functions: demonstrate predictable, reliable and timely attendance; follow written and verbal directions and complete assigned tasks on schedule; read, write and communicate in English; communicate in person and by telephone in accordance with CyraCom policy; learn from directions, observations and mistakes; work independently or as part of a team; interact appropriately with others including coworkers, supervisors and customers; and work with supervision, receiving instructions/feedback, coaching/counseling and/or corrective action.

As an Interpreter Supervisor, you must be:

  • Skilled at adjusting to rapidly changing circumstances.
  • Able to react calmly and effectively in emergencies.
  • Skilled at organizing work, prioritizing duties, and delegating work appropriately to staff.
  • Skilled at timely addressing uncomfortable or difficult employee performance issues and situations, working towards an effective resolution.
  • Skilled in the use of Microsoft Office, including Microsoft Outlook, Word, and Internet Explorer (or other internet browser).
  • Skilled in establishing and maintaining effective work relationships.
  • Skilled at communicating, both verbally and written.
  • Able to operate competently common office equipment, including, but not limited to, computer, fax, copier and telephone system.
  • Able to operate standard office computing products (examples: MS Word, Excel, Outlook, PowerPoint, Internet Explorer or equivalent).

As an Interpreter Supervisor, you must have:

  • A basic understanding of linguistics and different cultures.
  • Strong attention to detail and accuracy.
  • Exceptional commitment to confidentiality in accordance with CyraCom Interpreter policies.
  • Exercises a high degree of professionalism and selfmotivation using personal initiative to identify and recommend best practices.

Minimum Qualifications:


  • High school diploma, GED or equivalent

Ideally, you will also have:


  • Some postsecondary education and/or graduation from an accredited college or university with an Associate's degree or Bachelor's degree in addition to the abovelisted requirement.
  • Two (2) years of professional interpreting experience.

What else you can expect:


Physical Demands:

Requires sitting or standing for extended periods of time.

Extensive use of a computer and repetitive hand movements in the performance of duties.

Occasional lifting and carrying of material weighing up to twenty pounds may be required


Equipment Operated:

Personal computer, printers, fax, copier and telephone.


Environmental Factors:

None.

  • Duties not listed in this position description may be required of the employee at the discretion of management_. _The incumbent may delegate all or any of their duties to qualified personnel; however, such delegation does not relieve them of overall responsibility and accountability for the successful conduct of those duties._
CyraCom is a Federal Contractor and complies with all Executive Orders regarding health and safety requirements.


Why Work for CyraCom?
CyraCom International, Inc. is the leading provider of language interpreting services and operates the most extensive network of large-sc
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