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San Pedro Garza García

    IT Operations Lead – Time - San Pedro Garza García, México - Johnson Controls

    Johnson Controls
    Johnson Controls San Pedro Garza García, México

    hace 5 días

    Johnson Controls background
    De jornada completa
    Descripción

    Description

  • Actively engage in daily operational support and proactive maintenance to ensure the availability, performance, and reliability of our applications.
  • Manage system configurations such as Pay Codes, Pay Rules, Work Rules, Holiday Credits, and Workforce Genies.
  • Set up and monitor inbound and outbound integrations with ERPs, HR/Payroll systems, and other applications.
  • Troubleshoot and resolve system issues, working closely with vendors or internal IT teams to implement timely resolutions.
  • Collaborate with cross-functional teams to gather user requirements, assess system capabilities, and provide recommendations for system enhancements or improvements.
  • Prioritize user requirements by addressing the needs of different stakeholders and user groups, including collecting feedback and providing training/assistance where necessary.
  • Ensure that IT systems and infrastructure are secure and compliant with relevant regulations and industry standards.
  • Document and enforce system standards, procedures, and policies.
  • Stay up to date on industry trends and best practices related to IT operations, as well as understanding and adapting to new technological developments.

    • To be successful in this role, the candidate should have excellent interpersonal and communication skills.

    They should be able to effectively engage and connect with others in a team setting or when interacting with our business users.

    The candidate should be comfortable initiating conversations, building rapport, and maintaining a positive and enthusiastic demeanor, even in challenging situations.

    Qualifications

  • Bachelor's degree
  • Experience in timekeeping systems such as Kronos Workforce Central and UKG Dimensions.
  • Experience in Prevailing Wage applications, HR, and Payroll applications.
  • Experience in Certified Payroll Reporting.
  • Experience in Incident management, Change management, and Release management.
  • Experience in ERP systems including GL and PA modules.
  • Experience in SQL and Oracle PL/SQL.
  • Understanding of application development project lifecycle and methodologies used.
  • Ability to create visually appealing and engaging presentations.
  • Expertise in creating SharePoint sites that are intuitive, user-friendly, and customized to meet the specific needs and preferences of our users.
  • Ability to foster collaboration, promote teamwork, and bridge gaps between different areas of the organization.
  • Ability to easily adapt to changing circumstances and embrace new challenges. Comfortable with ambiguity, able to adjust priorities, and can quickly switch gears when needed.
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