Trabajos
>
Toluca

    Customer Service Manager - Toluca, México - D. Catcher

    D. Catcher
    D. Catcher Toluca, México

    hace 19 horas

    Default job background
    Descripción

    Our client is on a quest to redefine the standard of excellence in customer service within the energy sector, catering to an elite roster of Fortune 500 clients. As a pivotal addition to their team, you will spearhead this transformation, employing your expertise to foster innovation and deliver service that meets and exceeds global clients' lofty expectations.

    Your Role

    As a Customer Service Manager, you will:

    • Conduct an in-depth analysis of the current customer success operations, pinpointing opportunities for enhancement and innovation.
    • Develop a strategic overhaul plan for the customer success department to align with the unique requirements of their global clientele in the energy industry.
    • Implement cutting-edge technologies and methodologies to establish a gold standard in customer engagement, support, and success.
    • Build and maintain robust relationships with key stakeholders in Fortune 500 companies, customizing the services to their specific needs and challenges.
    • Lead and inspire the customer success team towards achieving unparalleled excellence in all customer service aspects.
    • Utilize customer success metrics to inform continuous improvement and strategic initiatives.
    • Work closely with cross-functional teams to ensure a unified, customer-first approach in problem-solving and product development.

    Who You Are

    • A visionary leader passionate about customer service excellence.
    • Adaptability is your middle name; you thrive on navigating complex challenges and spearheading significant change.
    • Your empathy and customer-centric mindset are unmatched.
    • A proactive achiever, constantly aiming for measurable success.

    Requirements

    • Bachelor's degree in Engineering, Business Administration, Customer Relations, or a related field.
    • Extensive customer success or relationship management experience, ideally within the energy sector or serving Fortune 500 clients.
    • Demonstrated capability in leading and transforming customer service teams and processes.
    • Exceptional interpersonal skills, capable of effectively engaging with high-profile clients and internal teams.
    • Strong analytical and strategic mindset, with a penchant for data-driven decision-making.
    • Proficient in ERP and customer success tools.

    Why join this opportunity?

    • Lead the charge in a dynamic, forward-thinking company with a global presence.
    • Immerse yourself in a challenging, fast-paced environment ripe for innovation.
    • Play a critical role in our international expansion and success.
    • Competitive compensation, benefits, and opportunities for professional growth.
    Offer:
    • Approx 50,000 mxn monthly (negotiable)
    • Extra benefits additional to the law
  • HSBC

    Service Management Lead

    hace 3 días

    HSBC Toluca, México

    -Job description · If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries a ...

  • Citi

    Service Manager

    hace 2 días

    Citi Metepec, México

    The Service Manager is an intermediate management position responsible for providing full leadership and direction to a Customer Service team that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality st ...

  • HSBC

    Jr. Service Management Incident

    hace 1 día

    HSBC Toluca, México

    Some careers have more impact than others. · If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. · HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries a ...

  • HSBC

    Service Performance Management Assistant

    hace 1 hora

    HSBC Toluca, México

    **Service Performance Management Assistant** · **Purpose of the position** · The role is part of the Service Performance Management (SPM) team in order to support on the main activities and responsibilities with an oversight over different governments and processes, being capable ...

  • Livingston International

    Manager, Client Service

    hace 4 días

    Livingston International Colonia Santa Fe, México

    **Manager, Client Service (Tier 1)** · Join Livingston and grow your career in the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the wor ...

  • ZF

    Project Engineer

    hace 3 días

    ZF Toluca, México

    **What's Next? Join ZF**: · ZF is a global technology company supplying systems for passenger cars, commercial vehicles and industrial technology, enabling the next generation of mobility. · ZF allows vehicles to see, think and act. In the four technology domains of Vehicle Motio ...

  • HSBC

    Itso

    hace 1 hora

    HSBC Toluca, México

    Some careers have more impact than others. · If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. · HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries a ...

  • HSBC

    Regional Head of Incident Management

    hace 4 días

    HSBC Toluca, México

    **Regional Head of Incident Management** · **Role Purpose. **This role is responsible for managing the Incident Management function within Technology. This involves building the relevant strategy, methodology, and adopting the tools for their specific discipline, this person will ...

  • HSBC

    Technical Product Manager

    hace 22 horas

    HSBC Toluca, México

    **Technical Product Manager** · *** · **Role Purpose. **The Technical Product Management job is accountable for enabling the technical development and run-time operation of products and services within a Product Group or a set of development teams. · Functionally manage the team, ...

  • HSBC

    Global Self Service Device Engineering Lead

    hace 1 hora

    HSBC Toluca, México

    Some careers have more impact than others. · If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be. · HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries a ...

  • HSBC

    Technical Product Management

    hace 2 días

    HSBC Toluca, México

    -Job description · If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries a ...

  • Flowserve Corporation

    HR Enabling Technology Partner

    hace 2 días

    Flowserve Corporation Toluca, México

    Company Overview: · If a culture of excellence, innovation and ownership is what you're searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve's position as the ...

  • Bosch Group

    Technical Project Leader for Machinery and Equipment

    hace 22 horas

    Bosch Group Toluca, México

    Company Description · Our products and services are designed to spark enthusiasm, improve quality of life, and help conserve natural resources. We want to deliver top quality and reliability. In short: we want to create technology that is "Invented for life." · Bosch brings toget ...

  • HSBC

    Data Engineering

    hace 2 días

    HSBC Toluca, México

    -Job description · If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries a ...

  • HSBC

    Mobile Implementation Manager

    hace 1 día

    HSBC Toluca, México

    -Job description · If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries a ...

  • General Motors

    District Manager Aftersales

    hace 3 días

    General Motors Toluca, México

    **Job Description**: · - Subject matter authority for Global Warranty Management (GWM), Service Policies and procedures and Warranty administration. · - Supports integration of Warranty administration functions. · - Provides Warranty support for all of the zone team members. · - ...

  • Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

    Area Manager, Last Mile

    hace 2 días

    Servicios Comerciales Amazon Mexico S. de R.L. de C.V. Toluca, México

    Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience · - Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays · - 5+ years of general experience · - Solid understanding/background from Last mile operations · - English ...

  • General Motors

    District Manager Aftersales

    hace 22 horas

    General Motors Toluca, México

    **Job Description**: · This is a Hybrid role. · - Subject matter authority for Global Warranty Management (GWM), Service Policies and procedures and Warranty administration. · - Supports integration of Warranty administration functions. · - Provides Warranty support for all of th ...

  • HSBC

    Technology Project Management

    hace 1 día

    HSBC Toluca, México

    -Job description · If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries a ...

  • HSBC

    Operations Engineering

    hace 22 horas

    HSBC Toluca, México

    -Job description · If you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries a ...