Medical Intake Coordinator - Mexico - Simplified Healthcare Staffing

    Simplified Healthcare Staffing
    Simplified Healthcare Staffing Mexico

    hace 5 horas

    Descripción

    Position overview

    We are seeking a detail-oriented, compassionate Medical Intake Coordinator to handle new patient intakes, collect and verify information, and support smooth coordination of care in a fully remote environment.

    Responsibilities

    • Serve as the first point of contact for new patients, families, and referral sources via phone, email, and online inquiries.
    • Collect, verify, and input patient demographics, contact details, medical history, and insurance information into the electronic system accurately and quickly.
    • Conduct initial intake interviews to determine service needs and ensure eligibility based on program or payer requirements.
    • Explain services, next steps, and basic care pathways to patients and families in clear, empathetic language.
    • Schedule consultations, follow-up visits, and procedures; coordinate calendars with clinicians and internal teams.
    • Manage and maintain up-to-date digital patient records, ensuring all intake forms and consents are complete and compliant.
    • Respond to inbound calls, emails, and messages, triaging urgent requests and routing to the appropriate provider or department.
    • Assist with basic billing and authorization-related tasks tied to new patient intake (for example verifying coverage and gathering referral or authorization numbers).
    • Generate simple intake and referral reports, track status of new referrals, and follow up on missing information.
    • Adhere to HIPAA, privacy regulations, and internal policies for data security and patient confidentiality.

    Qualifications

    • Prior experience in a healthcare, medical office, intake, admissions, or patient services role; remote experience is a plus.
    • Strong verbal and written communication skills, with a professional and patient-centered phone and email manner.
    • High level of accuracy and attention to detail in data entry, documentation, and scheduling.
    • Comfortable using electronic health record (EHR) systems, practice management tools, and common office software (email, calendar, spreadsheets).
    • Ability to manage multiple intakes at once, prioritize tasks, and meet daily or weekly volume targets while working independently from home.
    • Reliable high-speed internet, quiet workspace, and ability to handle confidential information appropriately in a remote setting.
    • High school diploma required; additional education in healthcare administration, medical office, or a related field preferred.

    Key skills

    • Customer service and patient relations.
    • Organization, time management, and follow-through.
    • Data entry accuracy and record-keeping.
    • Problem-solving and critical thinking when handling incomplete or complex referrals.
    • Comfort working in a fast-paced, high-volume, fully remote environment.

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