- Single point of entry for general economic, contractual, operational, and IS-related topics which are relevant to all operations
- Orchestrate with different KN and customer stakeholders the prompt implementation of action plans while being an objective-neutral party seeking win-win and long-term solutions
- Sparring partner for the relevant vertical owner in customer development to ensure seamless customer care handover from operations to the Customer Retention phase
- Manage critical escalations effectively through the functional and operational KN organizations
- Facilitate knowledge transfer between operations
- Drive customer centricity at all levels of the organization and relationships using the Contract Logistics customer engagement program tools
- Owner of the customer-specific engagement plan by creating positive experiences across the different touchpoints and moments of truth
- Identify opportunities to broaden the scope and add additional services to the existing business
- Working closely with the Customer Engagement position to identify opportunities for innovation and front-end development on the global CE program
- Promote the correct implementation of the listening tools to secure that the right operational capabilities are in place to deliver on our promises and focus on offering high-quality results
- Develop and drive a robust process to manage customer feedback, prepare data analytics, consolidate national good practices and close critical gaps identified with segmented customers Renewal Strategy
- Ensure that strong renewal strategies are in place for the selected accounts
- Identifying risks and working with local teams and customers to mitigate them
- Driving the strategic objective of +90% retention rate for multi-regional Customers in the respective Vertical
- Lead and coordinate the KN customer functions, developing outstanding solutions and commercial proposals to selected customers
- Steering and alignment of projects and financial targets across sites for the selected accounts, driving consistent service levels across multi-sector operations by monitoring and following up on the key performance indicators
- Governance and execution of blueprint approach (ensure standard operations for all existing and potential new operations)
- Identify and deliver innovation and improvement opportunities using resources from KN
- National reference point for customer communication within the respective vertical and other KN stakeholders or functions
- Provide leadership and global steering to local or regional account managers where they are in place
- Identify training needs for key KN personnel involved in account and support development
- Establish and nurture the national community for the selected account – provide leadership and secure that corporate vision is well integrated across the contract managers
- +15 years of logistics, operations, or supply chain experience
- Minimum 5 at senior management level
- Strong understanding of Customer needs, behavior, and a bias for customer centricity
- Mix of 3PL and Customer side employment experience is highly recommended
- Strong leadership, relationship building, and influencing skills; politically able; proven ability to manage a matrix organization effectively
- Operational and front-line Customer/Account management experience
- Pragmatic approach to problem-solving management
- Ability to evaluate business impact, prepare analytics and provide recommendations persuasively
- Proven commercial flair
- Passion for excellence; Customer orientated
- Ability to manage cross-functionally and across a global organization
- Fluent in Spanish and English
Good Reasons to Join
At Kuehne+Nagel Mexico, we give you the opportunity to expand your knowledge, shape processes and generate innovative solutions in the exciting world of logistics. As the undisputed leader in this sector, we create a diverse, collaborative environment, driven by the latest technologies, where you will work alongside highly motivated, customer-focused colleagues - all over the world -
Procurement Assistant Manager
Encontrado en: Jooble MX O C2 - hace 3 días
Unilever MéxicoProcurement Assistant Manager page is loaded · Procurement Assistant Manager · Bewerben locations Col. Bosques de las Lomas, Mexico time type Vollzeit posted on Gestern ausgeschrieben job requisition id R-77786 PROCUREMENT ASSISTANT MANAGER · Function: Procurement Logistics ...
-
Logistical Sales- Mexico
Encontrado en: Jooble MX O C2 - hace 3 días
Kaizen Lab Inc. MéxicoBASE SALARY + COMMISSION + START EARNING COMMISSION ON DAY ONE · The overall responsibility of the Business Development Executive for Epes Logistics Services, Inc. is to manage and develop new and existing accounts in order to grow business in an organized and profitable manner. ...
-
Business Intelligence Engineer, Supply Chain Data Science
Encontrado en: Jooble MX O C2 - hace 5 días
Amazon Ciudad de MéxicoBusiness Intelligence Engineer, Supply Chain Data Science · Experience using SQL to pull data from a database or data warehouse and scripting experience (Python) to process data for modeling · - Experience in data mining, ETL, etc. and using databases in a business environment ...
-
Data Analytics
Encontrado en: Jooble MX O C2 - hace 3 días
Robert Bosch Group MéxicoCompany Description · Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associat ...
-
SAP GTS Consultant
Encontrado en: Jooble MX O C2 - hace 2 días
Robert Bosch Group MéxicoCompany Description · Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 22,700 associat ...
-
Import/Export Specialist
Encontrado en: Talent MX C2 - hace 2 días
NCR Corporation Mexico City, México De jornada completaAbout NCR VOYIX · NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. ...
-
Data Scientist
Encontrado en: Jooble MX O C2 - hace 3 días
Robert Bosch Group MéxicoCompany Description · Do you want your ideas to be transformed into beneficial technologies? Whether in the area of mobility solutions, consumer goods, industrial technology or energy and building technology - with us you have the opportunity to improve the quality of life world ...
-
Import/Export Specialist
Encontrado en: beBee S2 MX - hace 1 día
NCR Ciudad de México De jornada completaAbout NCR VOYIX · NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. ...
-
Bilingual Development Manager- Latin America
Encontrado en: Jooble MX O C2 - hace 1 día
Knewin MéxicoCompany Description · Since 1940, Dairy Queen has been one of the world's best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 i ...
-
Event Marketing Coordinator
Encontrado en: Jooble MX O C2 - hace 3 días
IQVIA LLC Ciudad de MéxicoEvent Marketing Coordinator page is loaded · Event Marketing Coordinator · Apply locations Mexico City, Mexico Buenos Aires, Argentina time type Full time posted on Posted 2 Days Ago job requisition id R RESPONSIBILITIES · As a member of the Q2 Solutions Marketing team, the ...
-
Configuration Management
Encontrado en: Jooble MX O C2 - hace 4 días
Astreya Partners Inc. MéxicoProject & Program Management II page is loaded · Project & Program Management II · Apply locations Remote, Mexico time type Full time posted on Posted 3 Days Ago job requisition id R What this Job Entails: · You will support engineers and program managers with a wide variety ...
-
Warehouse Process Specialist
Encontrado en: Jooble MX O C2 - hace 1 día
Schneider Electric Norge AS MéxicoMission · • Organize and manage (or control) warehousing operations, including reception, storage, order preparation · and shipments according to SPS principle · Key Responsibilities · • Measures and analyzes warehousing performance (cost and service) and implement corrective ...
-
Bilingual Development Manager- Latin America
Encontrado en: Talent MX C2 - hace 1 día
International Dairy Queen, Inc. Mexico City, México De jornada completaJob Description · We have an exciting opportunity available for a bilingual development manager to be located in Mexico. This role focuses on finding and qualifying new franchisees, opening new markets with new and existing franchisees and managing the creation and execution of t ...
-
Route to Market Sr Analyst
Encontrado en: Jooble MX O C2 - hace 5 días
Mondelez International MéxicoRoute to Market Sr Analyst page is loaded · Route to Market Sr Analyst · Apply locations Santa Fé, Mexico time type Full time posted on Posted 2 Days Ago job requisition id R Job Description · Are You Ready to Make It Happen at Mondelēz International? · Join our Mission to Le ...
-
Bilingual Development Manager- Latin America
Encontrado en: Talent MX C2 - hace 1 día
Dairy Queen Mexico City, México De jornada completaCompany Description · Since 1940, Dairy Queen has been one of the world's best known and loved brands. Based in Minneapolis, MN, International Dairy Queen Inc., (IDQ), is the parent company of American Dairy Queen Corporation. As a leading franchisor, there are more than 7,000 i ...
-
Finance Manager, Supply Chain Finance
Encontrado en: Jooble MX O C2 - hace 2 días
Mondelez International MéxicoFinance Manager, Supply Chain Finance page is loaded · Finance Manager, Supply Chain Finance · Apply locations Salinas, Mexico time type Full time posted on Posted 2 Days Ago job requisition id R Job Description · Are You Ready to Make It Happen at Mondelēz International? · J ...
-
Technical Representative
Encontrado en: Talent MX C2 - hace 7 horas
Covestro Mexico City, México De jornada completaPosition Description Summary: · The main responsibility of this position is to provide technical service requested by Engineering Plastics customers / business partners, OEMs, and Sales (Commerical Operations). · Identify new attractive business opportunities and set projects / ...
-
Project Architect
Encontrado en: Jooble MX O C2 - hace 5 días
Gensler Ciudad de MéxicoProject Architect - Critical Facilities / CDMX page is loaded · Project Architect - Critical Facilities / CDMX · Apply locations Mexico City, Mexico time type Full time posted on Posted 6 Days Ago job requisition id R-12442 Your Role · Gensler's Critical Facilities team is l ...
-
Operador Quinta Rueda
Encontrado en: Buscojobs MX C2 - hace 12 horas
Rh Contrataciones Free Xico, México**Atención a todos los amantes de la carretera y las grandes aventuras S+C Logistics te está buscando**Si tienes experiência como **Operador de Quinta Rueda** y estás buscando una oportunidad de crecimiento, esta oferta es para ti. **Ven y únete a nuestro equipo** **Requisitos in ...
-
Demand Manager
Encontrado en: Buscojobs MX C2 - hace 12 horas
Kraft Heinz Company Xico, MéxicoAll posting locations: Miguel Hidalgo, Distrito Federal, Mexico · Job Function: 11 - Logistics · Date Published: 18-Apr-2024 · Ref #: R-81663 · Description & RequirementsAdvanced English · People Management · Work under pressure · Communication Skills · Business Vision · Nego ...
customer retention director contract logistics zl-r - Mexico City, México - Kuehne Nagel
Descripción
Are you ready for an exciting new leadership opportunity? We invite you to join one of the most successful international logistics organizations globally, Kuehne+Nagel.
Our branch in Cuautitlan Izcalli is looking for a CUSTOMER RENTENTION DIRECTOR to join our BUSINESS UNIT CONTRACT LOGISTICS team.
Your Role
Reporting to the VP of Contract Logistics, the Director of Customer Operations for Contract Logistics, will be responsible for building strategic partnerships across key customers to facilitate ways of working, drive positive experiences and enable business capabilities.With a special focus on maintaining a close overview of critical operations and leading the account management team of the top multi-sector customers within the market and respective verticals.
The person filling this mission and the critical role will be required to provide leadership to all Contract Logistics sites operating services on behalf of the respective Customers, promoting collaboration within functional and operational areas, and other relevant stakeholders in the country, region, or corporate organizations to bring strategic customer initiatives to timely and satisfactory implementation.
Your Responsibilities
Operational Excellence
Customer Experience
Service Performance
Account Management