Desktop Support Technician - Ciudad de México - YouGov

YouGov

Empresa verificada

Ciudad de México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Company Description

The Company
YouGov is an international market research and data analytics group.

Our mission is to supply a continuous stream of accurate data and insight into what the world thinks, so that companies, governments and institutions can better serve the people and communities that sustain them.

We have the best data and the best tools.

We continuously challenge conventional approaches to research, and we disrupt our industry to ensure that our clients always get the best solutions.

We are driven by a set of shared values. We are fast, fearless and innovative. We work diligently to get it right. We are guided by accuracy, ethics and proven methodologies. We respect and trust each other, and bring these values into everything that we do.

Each day, our highly engaged proprietary global panel of over 15 million people provides us with thousands of data points on consumer opinions, attitudes and behaviours.

We combine this continuous stream of data with our research expertise to provide insights that enable intelligent decision-making and informed conversations.

With operations in the UK, North America, Mainland Europe, the Nordics, the Middle East, India and Asia Pacific, YouGov has one of the world's largest research networks.

The Culture
Diversity and inclusion are fundamental to YouGov.

We are committed to giving the world a voice by capturing the opinions of all groups, including the ones that are often under-represented in research.

We are also committed to making sure that our products and tools are free from any bias, as accuracy is key to what we do.

None of the above can be done without having a truly diverse workforce, in an inclusive workplace. We are very keen on attracting and retaining the best talent. And best talent also means a diverse pool of talent, with various backgrounds and perspectives.

As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, veteran status, disability status, or any other characteristic protected by law.

All employment decisions are made on the basis of occupational qualifications, merit, and business need.

Job Description:

Join our growing IT team as a
Desktop Support Technician in our office in Mexico City, Mexico.

In this role, you will provide technical support to our staff by analysing their requirements, resolving problems, installing hardware and software solutions, and supporting our internal IT Helpdesk.

Responsibilities

Help staff to diagnose and resolve any technical problems
Monitor and respond quickly and effectively to IT service desk requests and prioritising these requests as needed
Assist with the onboarding process of new users and the offboarding process of users leaving YouGov
Help maintain security solutions such as antivirus, mobile device management and patch management for company devices
Recommend, schedule and perform improvements, upgrades, and/or purchases to end user machines
Install, maintain and troubleshoot smart phones, tablets and other mobile devices
Install, test and configure new workstations, peripheral equipment and software
Maintain inventory of all equipment, software and software licenses
Modify configurations, utilities, software default settings, etc. for the company devices
Provide support and assistance to staff working in on our Virtual Desktop Infrastructure.

Qualifications:

Experience working in a technical support environment
Good knowledge of Active Dorectory/Azure AD
Good knowledge in Microsoft office suite/Office 36
Excellent English communication skills
Experience supporting Microsoft Windows 7, 8.1 and 10 operating systems, Microsoft Office, Office 365, Active Directory, Microsoft Exchange
Good working knowledge of Windows Server operating systems
Understanding of network environments (TCP/IP, LAN/WAN, DHCP, DNS, VPN)

Additional Information

THIS ROLE IS NOT REMOTE
This position will partly cover for the Australia shift (12pm - 9pm CST).

The following experience would be a benefit:

Experience with security (i.e. anti-virus, firewall, secure configuration, vulnerability assessment and patch management) solutions.
Experience working with or using a mobile device management systems like InTune.
Experience using Jira helpdesk.
Experience with Zoom or Teams.
Experience working with a virtual desktop environments (i.e. VMWare View).
Experience with server virtualisation (i.e. VMWare or HyperV).
Experience with TCP/IP, DNS, Wi-Fi and LAN concepts.
Experience working with MacBook's/Apple products and Jamf MDM.