Technical Support Engineer Intern - Ciudad Juarez, México - National Instruments

National Instruments
National Instruments
Empresa verificada
Ciudad Juarez, México

hace 1 semana

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción
We are continually looking for the best talent to join our amazing teams. _

  • This is a pipeline requisition for potential future openings. It does not indicate that a job opening currently exists at NI for this position. So, you might not hear from us right away. _
Are you excited by helping engineers and scientists solve tomorrow's grand challenges? Do you live for that "aha" moment when solving a complex technical problem? Are you at your best working in a collaborative environment where you can discuss ideas and consult with peers about troubleshooting steps? Do you want to build a career in the Support department? If so, join our team and help NI's customers achieve long-term success

Technical Support Engineer Interns partner with customers to ensure their success through broad-based technical support of NI Products.

Technical Support Interns respond to technical needs to help maintain or accelerate our customers' development schedule, building customer loyalty and gaining a reputation as trusted technical partners.


Key Responsibilities

  • Resolve customers' single incidents during installation, implementation, and/or maintenance of NI products.
  • Escalate technical issues while maintaining ownership of customer interaction.
  • Route out of scope technical issues to the appropriate support group.

Qualifications
Basic

  • Education
  • Pursuing an Engineering degree with preferred majors in Electrical, Electronic, Mechanical or Mechatronics (MUST be 1 year away from graduation).


  • Language

  • Intermediate or advanced English level, oral and written. (B2+ or above).


  • Availability

  • Able to work half time.
Preferred

  • Customer Service previous experience in customer service or technical support


  • Language

  • Intermediate or advanced Portuguese level, oral and written. (B2+ or above)


  • Problem Solver

  • Integrates information from disparate sources to identify underlying causes and find creative solutions. Sees beyond shortterm issues to understand the bigger picture.


  • Technical

  • Familiar with electronic circuit design concepts and basic electronic instrumentation. Proficiency in programming languages. (LabVIEW experience is preferred)


  • Dynamic

  • Thrives in an environment where the work changes from day to day. You are fascinated by the multitude of ways that engineers and scientists solve tomorrow's grand challenges.


  • Collaborative

  • Team oriented with the ability to effectively collaborate with peers.
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