Customer Experience Advocate 1 - Guadalajara, México - Panduit

Panduit

Empresa verificada

Guadalajara, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

At Panduit, Our People Make the Difference.

Their unique insights and perspectives fuel our innovation and help our customers discover more and better ways to connect with and for the people they serve.

We are looking for people who are curious, insightful, collaborative, and committed to building a sustainable and connected world.

The Customer Experience Advocate (CEA) is responsible for being on Panduit's front line to ensure the customer receives a frictionless experience in doing business with Panduit.

By independently administering to all aspects of the customer experience for Panduit.

The CEA is responsible for coordinating across all functional units to quickly resolve specific customer requests and needs, both stated and implied.

The goal of this role is to provide transparency to customers on their transactions and requests as well as provide preemptive solutions, thus delivering a frictionless customer experience.

Key tasks include direct customer communication by a variety of channels, order management across the Panduit fulfillment chain, and information and exception management.

Role reports to Supv, Customer Experience.

Work Shift

Day (Mexico - Jalisco)