Agent On-boarding Officer - Tijuana, México - Viamericas

Viamericas

Empresa verificada

Tijuana, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Viamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and over 100,000 locations in 50 countries.

At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by providing the highest quality financial services.

We are always seeking TOP TALENT - experienced individuals who embrace our core values of respect, innovation, integrity and impact.

Job Purpose:

Objective:

- receive, revise, sort and store the documentation from each prospects that at the end will become an authorized agent (Agency) that the sales Rep. submits following the procedures set by the area and company in general.

Duties and Responsabilities:

Receive and Sort the respective documentation from those that will become Authorize Agents.
Viamericas internal forms
Business license or agent permit
ID, Bill, Criminal Background Authorization, among others.

Compare information through the respective consults

Credit report and state's web page (Corp, LLC)
Agency and owners address
Preexistence on data base (Viacentral)

Assign codes on Viacentral and entering agent's information

Code creation
Payment method and agent information registry
Other areas notification

Unify and completing Folder/Template with the agent's documentation

Forms completely filled
Consults compared and approved
Final review and authorized signatures

Provide opportune answers to the particular cases from other areas request.

ACH forms
Payment Agreements
Refund Forms

Pending documents follow up within the review process

Arrange With the sales force and/or agents

Provide opportune answers to the particular cases presented by agencies during the daily operation.

Maintain total confidentiality and transparency in the handling of information that by its nature requires total confidentiality in order to monitor compliance with information privacy regulations and safeguard the databases for the company's exclusive use.

Qualifications:

High capacity on teamwork and under pressure for goals completion
Quick response to demands preserving the quality on the process
Appropriate use of Tools for the operation development
Conscience of meaning from Objectives achieved
Solutions ability on immediate cases

Working Conditions:

Labor concentration and conservation of calm facing irreverent and offensive treatment from some customers
Availability to fulfill extra hours on unexpected tasks
Contingency support for the "call center" taking calls for Red Phone during the High season periods or eventualities

Physical Requirenments:

Daily transportation to the office
Extensive Phone Calls
Optional availability on weekends
Flexibility to postpone vacations on determine occasions according to operational process

Come work for industry leaders We are the fastest growing company in the industry, with best in class products.

We offer an environment of growth and learning that will help you to grow your potential and develop as a professional.