Financial Services Operations: Customer - Ciudad de México - Cisco Systems

Cisco Systems

Empresa verificada

Ciudad de México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

What You'll Do

This position involves an emphasis on customer interaction and collections in a dynamic environment of continuous change.

In this role you will:

You understand lease documents and lease lifecycle issues that may impact receivables
You will initiate collection calls, research and resolve past due issues
You'll perform account reconciliations, including suspense cash
You will run account delinquency
You'll drive specific account collections goals
You will reduce account aging
You will evaluate and raise collection issues
You will forecast cash collection
You will work with crossfunctional teams to facilitate customer requests
You will evaluate if credit or debits need to be issued
Build Excel Aging reports
Prepare monthly report, highlighting the financial impact of collection activity
Maintain a positive customer experience by communicating with the customer to ensure operational improvements occur
Provide clear and concise communication across multiple teams across Cisco Systems Capital organization to resolve billing disputes

Who You'll Work With

Cisco Capital Americas Operations supports the leasing and financing of hardware and services supplied by Cisco Systems, Inc. and their partners, including contract preparation, billing and collecting and end of lease activities.

There are nine Operations Teams in the Americas in two locations:
RTP, NC and Reno, Nevada, this role will be based in Mexico City.

This is an outstanding chance to develop your skills as part of an organization that has an impact across the enterprise while opening a variety of career advancement opportunities with a leader in today's networking technology industry.

Who You Are

Are you highly flexible, able to work with large amounts of information, adept at handling expectations, and able to set and prioritize as needed while working with sales and other internal organizations and customers? Do you bring strong Leasing Collections experience, analytical skills, strong people skills, computer savvy, and be able to adapt well to a fast pace environment

Minimum Qualifications

Bachelor's degree in Accounting, Finance, or Economics at least 1 year of meaningful experience OR a minimum of 5 years of experience in Collections or Lease Receivables
Detailed knowledge of leasing
Strong Collection and Reconciliation skills

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Proficient in Spanish and English:

Excellent oral and written interpersonal skills
Ability to handle several tasks in a highvolume environment
Excel, Word, PowerPoint skills

**Why Cisco?
WeAreCisco.

We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone.

How do we do it? Well, for starters - with people like you

Nearly every internet connection around the world touches Cisco. We're the Internet's optimists.

Our technology makes sure the data travelling at light speed across connections does so securely, yet it's not what we make but what we make happen which marks us out.

We're helping those who work in the health service to connect with patients and each other; schools, colleges and universities to teach in even the most challenging of times.

We're helping businesses of all shapes and size to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world - whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other's backs, we recognise our accomplishments, and we grow together. We celebrate and support one another - from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way.

Together we're committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us #WeAreCisco

LI-IQ

U.S.

employees have
access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday.

Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal wit