Client Services Representative - Tlahuac, México - Toshiba Global Commerce Solutions, Inc.

Toshiba Global Commerce Solutions, Inc.

Empresa verificada

Tlahuac, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Areas of Expertise & Special Skills:

Major Responsibilities:

Proactive Call Monitoring.
Service Call Escalations to closure.
Manage Depot/Vendor contracts, ensuring SLA/SLOs are met.
Delivery/Depot/Vendor Management issues are all reconciled to closure.
Indepth knowledge of expected maintenance revenue flow vs. monthly billing.
Monthly reporting to monitor performance.
Lead teams supporting multiple clients, contracts, and delivery requirements.
Engage with Delivery and Vendor Management to fulfill client requirements.
Generate and Create Reporting Analytics for Business Performance.
Management of PO's w/Procurement Focal.
Interlock on SOW Terms/Deliverables.
Ensure proper processing of billing, inventory validation/changes, P.O.s, and contract registrations.
Purchase Order Creation / Receipt / Management.
Forecast variance.
Inventory credit/rebill.
Invoicing Prep for OutofScope charges.
Receive & Validate invoices prior to submission.

We offer:

Hired directly by Toshiba and 100% under payroll.
Benefits of the law (IMSS, INFONAVIT, December day voucher, vacation voucher)
Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
Minor medical expenses insurance.
Savings fund for employees, capped at the limit of the law.
Grocery coupons.
Pension plan.
12 days of vacation plus 6 floating days.