Team Manager Supervisor - Ciudad de México - CXperts

CXperts
CXperts
Empresa verificada
Ciudad de México

hace 2 semanas

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción

Must Have skills and knowledge in:

  • Proven experience as call center supervisor or similar supervisory position
  • Experience in customer service is essential
  • Proficient in English; Good knowledge of additional languages will be a definite plus
  • Working knowledge of MS Office
  • Tech savvy with knowledge of telephone equipment and relevant computer programs
  • Knowledge of performance evaluation procedures
  • Outstanding communication and negotiation abilities
  • A resultsoriented approach
  • Excellent organizational and leadership skills
  • Ability to work under pressure

Responsibilities:


  • Assist in the formulation of targets for individuals and teams
  • Hire and onboard new employees
  • Answer questions from staff and provide guidance and feedback
  • Anticipate escalation and take over calls when needed
  • Devise ways to optimize procedures and keep staff motivated
  • Measure performance with key metrics such as call abandonment, calls waiting etc.
  • Ensure adherence to policies for attendance, established procedures etc.
  • Keep management informed on issues and problems
  • Prepare monthly/annual results and performance reports

Job Type:


  • Fulltime, Contract, availability is a must.
  • Hoops: depending on the client operational hours.
  • Requires prior experience: Call Center Supervisor or Agent with great tenure and references.

Experience:


  • Language: English (required) B2 or B2+
  • At 3 Years of Call center experience
  • Preferable experience as a supervisor or team manager.

Skills:


  • Monitoring
  • Mentoring
  • Drive performance in a controlled amount of people
  • Coaching and detailed oriented
  • Persuasive and caring

Language required:
B2+ English Required


Assessment type:
In-House B2+ required


Salary:
$25, $30,000.00 per month


COVID-19 considerations:
Si, pero es un puesto remoto

Expected Start Date: 01/02/2023
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