Customer Care Representative - Merida, México - Diamoro Mex

Diamoro Mex
Diamoro Mex
Empresa verificada
Merida, México

hace 1 semana

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción

Job functions:

  • Followup warranty cases, service/credit issues, and customer complaints.
  • Escalate cases with other teams to provide a final resolution to the customer.
  • Recommend potential products or services to the customers.
  • Identify and assess customers' needs to achieve satisfaction.
  • Keep records of customer interactions using a ticketing system.
  • Prepare reports to measure customer's voice or satisfaction.
  • Achieve monthly KPIs.

Requirements:


  • High school diploma or equivalent; college degree preferred.
  • English proficiency: Advanced level (written and verbal)
  • Excellent communication skills (written and verbal)
  • Active listening and problemsolving skills
  • Ability to multitask, prioritize, and manage time effectively.
  • Customer orientation and ability to adapt/respond to different types of personalities.
  • Team player
  • 100% onsite job. Open to changing the job location in a few months within Merida.
  • A solution oriented and customer centric mindset
  • Excellent customer service focus and passion for exceeding client expectations.
  • Detailoriented and organized with a strong sense of accuracy.
  • Positive and professional attitude with a willingness to learn and grow.
  • Experience working with international clients, primarily from the USA.
  • Experience with CRM/Ticketing systems preferred.

La vacante es en Merida, Yucatán.

Tipo de puesto:
Tiempo completo


Salario:
$11, $13,800.00 al mes


Horario:

  • Diurno

Prestaciones:

  • Opción a contrato indefinido
  • Uniformes gratuitos

Idioma:

  • Inglés (Obligatorio)

Lugar de trabajo:
Empleo presencial
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