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Customer Success Manager
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Venafi Tlahuac, MéxicoThere are 2 actors on a network, people and machines. Just as usernames and passwords are used by people to access machines, machine identities are used by machines to identify and access each other. Venafi is the inventor of the technology that manages and protects machine ident ...
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Customer Success Manager
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Salesforce Tlahuac, MéxicoJob Category · Customer Success · Job Details · **About Salesforce** · We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in ...
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Customer Success Manager
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PayPal Tlahuac, MéxicoAt PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secu ...
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Customer Success Manager
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Cobee Tlahuac, México**About Us & Our Culture**: · We, employees, need a much more engaging solution around our compensation, and that's why Cobee was born. Since we created Cobee back in November 2018, our vision has been unwavering**:to become the most desirable solution for employees to get compen ...
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Customer Success Manager
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Dailymotion Tlahuac, México**Company Description** · Dailymotion is more than a video app, it's a visual conversation in motion, based on a unique algorithm designed to broaden users' horizons. Dailymotion brings nuance to the debates that animate young people and puts listening, discovery, and kindness ba ...
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Enterprise Customer Success Manager
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Samsara Tlahuac, México**Who we are** · Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsar ...
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Customer Success Manager
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Upfluence Iztapalapa, México**Vacante para la empresa Upfluence en Roma Norte -Cuauhtémoc, Ciudad de México**: · **About Upfluence** · Upfluence helps its customers tell their stories with powerful tools dedicated to the creator economy and social commerce. · Upfluence allows brands and agencies to collabor ...
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Customer Success Manager
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Gigamon Ciudad de MéxicoGigamon, certified as a Great Place to Work, helps the world's leading organizations run fast, stay secure and innovate. We provide the industry's first elastic visibility and analytics fabric, which closes the cloud visibility gap by enabling cloud tools to see the network and n ...
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Customer Success Manager
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Multiplier Ciudad de México**_Customer Success Manager (Remote)_**: · **_Location: Mexico_**_|_**LATAM**: · **A bit about us** · We're at the forefront of one of the most exciting evolutions of our generation - remote staffing. No longer do employers have to hire according to geography, and no longer do em ...
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Customer Success Manager
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Yalo Inc. Ciudad de México**Yalo**: · Hi This is Yalo We are on a mission to bring conversational commerce to the world... · Remember how it used to be to interact with businesses that knew and understood you, that could recommend exactly what you needed, and that with a simple message could get you what ...
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Customer Success Manager
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Book4time Ciudad de México**Customer Success Manager** · Book4Time is a global leader in wellness and recreation management solutions for the hospitality market. Our SaaS platform manages the end-to-end guest experience and back office operations for hotels, resorts, casinos and private clubs in over 85 c ...
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Customer Success Manager
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LSEG (London Stock Exchange Group) Ciudad de MéxicoA Customer Success Manager (CSM) connects our clients to Refinitiv's Trading solutions, including desktop, and feeds. The CSM plays a vital role in ensuring that our customer's fully leverage the value of Refinitiv by discovering and implementing workflow solutions while continuo ...
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Customer Success Manager
hace 6 días
Mambu Ciudad de MéxicoWho we are: · In the last 10 years, Mambu has been revolutionising banking - making it more accessible, more straightforward and more inclusive for everyone. With fresh funding secured and a near €5 billion valuation we have huge ambitions for ourselves and the whole banking sect ...
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Customer Success Manager
hace 6 días
SoftwareONE Ciudad de MéxicoJob Function: Goatpath Why SoftwareONE?: · The role: · **Responsibilities and Focus areas**: · - Leading and supporting our customers with their on-boarding using project-based methodology · - Working with the sales teams to support the sales cycle and govern customer expectation ...
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Customer Success Manager
hace 1 día
Yalo Inc. Ciudad de México**Yalo**: · Hi This is Yalo We are on a mission to bring conversational commerce to the world... · Remember how it used to be to interact with businesses that knew and understood you, that could recommend exactly what you needed, and that with a simple message could get you what ...
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Customer Success Manager
hace 3 días
PepsiCo Miguel Hidalgo, México**Overview** · **We Are PepsiCo** · PepsiCo products are enjoyed by consumers more than one billion times a day in more than 200 countries and territories around the world. PepsiCo generated more than $79 billion in net revenue in 2021, driven by a complementary beverage and conv ...
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Customer Success Manager
hace 3 días
Overhaul Group Inc Tlalnepantla, México**Who We Are** · Overhaul is a supply chain integrity solutions company that allows shippers to connect disparate sources of data into the first fully transparent situational analysis engine designed for the logistics industry. Data that is transformed into critical insights can ...
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Customer Success Manager
hace 5 días
Belvo Ciudad de México**A little bit about us**: · We are Belvo, an open finance API platform with the bold vision of democratizing access to financial services in Latin America. We enable any financial innovator to access and interpret financial data - as well as initiate payments from their end-user ...
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Customer Success Manager
hace 1 semana
Medium Xico, MéxicoOgury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people. · We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusi ...
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Customer Success Manager
hace 4 días
Fortra, Llc Xico, MéxicoProblem Solvers. Proactive Protectors. Relentless Allies. Ready to join us? Let's get started. Responsible for driving customer adoption, and growth with a key focus on customer retention. The CSM should be able to articulate the value of their solution to inspire and support cus ...
Director / Sr. Manager Customer Success Management - Xico, México - Omega Venture Partners
Descripción
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For more information about our website privacy practices, please see our Privacy Statement. Director / Sr. Manager Customer Success Management page is loaded Director / Sr.Manager Customer Success Management Apply remote type Office - Flexible locations Mexico - Mexico City time type Full time posted on Posted 2 Days Ago job requisition id JR243157 To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job CategoryCustomer Success Job Details
About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM.
Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.
And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.
If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.
For our customers who wish to get the most value out of Salesforce with an enterprise experience, they purchase our Signature Success Plan.
Signature drives the right insights and people at the right time - which can make all the difference. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.
The Frontline Manager ensures that their team of 8-15 Customer Success Managers consistently offers a premium Signature experience to our customers.
This role isn't just about leadership; it's about encouraging collaboration across various facets of Salesforce, from ensuring efficient allocation of the team to aligning the right resources for customer delivery.
Simultaneously, they cultivate valuable executive relationships, handle risk with foresight, and deepen connections with our broader Salesforce teams.Responsibilities Lead and develop a dedicated team of Customer Success Managers, emphasizing the delivery of our Signature customer experience.
Ensure efficient allocation of Customer Success Managers and collaborate with delivery leaders to align the best resources for our customers.
Lead all aspects of the execution of Signature offers for designated clouds, focusing on customer satisfaction and success score metrics.
Develop executive relationships with customers and assist in handling customer issues and improving the value derived from their Signature investments.
Proactively identify and address high-risk customers, aligning internal teams including executive sponsors and corrective actionsPartner closely with Account Executives and other Salesforce teams, ensuring cohesive relationships.
Partner with Renewals team and Success Plan Sales to ensure Signature Success Plan renewals and growth across teams. Ensure that team activities adhere to the obligations of the Signature Offer and Account Success goals.Cultivate the professional growth of the team in alignment with Account Success and individual career path objectives.
Preferred Qualifications and Skills Successful track record in customer success or related roles, with at least 5 years in a front-line leadership position.
Demonstrable experience in leading customer success teams, with a focus on customized customer experiences.Strong ability to collaborate and drive outcomes across multiple internal teams and external partners.
Ability to drive effective and influencing conversations at the C-level.
Facilitate difficult discussions and be adept at handling objections.
Knowledge in one or more lines of business.
Proficient in risk management, with a proactive approach to identifying and addressing potential issues.
Drive important metrics related to Customer Success Score, Customer Satisfaction, and Signature Adoption.
Experience will be evaluated based on the strengths you'll need for the role (e.g.
demonstrated behaviors in previous jobs, that align to role needs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form .
Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces.
We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.
Learn more about Equality at and explore our company benefits at .Salesforce is an Equal Employment Opportunity and Affirmative Action Employer.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.
Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce .Salesforce welcomes all.
About Us We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM.
Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.
And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world.
If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.
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