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Quality Assurance Assistant - Xico, México - Chubb Ina Holdings Inc.
Descripción
Chubb es la mayor compañía de seguros de propiedad y responsabilidad civil que cotiza en bolsa y la aseguradora comercial más grande de los Estados Unidos.
Con operaciones en 54 países; estamos respaldados pornuestra solidez financiera que nos distingue como una de las aseguradoras más rentables del mundo.
Asistente de control de calidad¿Qué necesitas?
Licenciatura concluida en Administración o carreras afines.6 meses de experiência en funciones de Calidad en áreas de manufactura o servicio.6 meses de experiência en auditoría en áreas de servicio o producción.6 meses de experiência en captura de información obtenida en evaluaciones de productividad.
Qualifications:
¿Qué harás?
Monitorear y evaluar las interacciones telefónicas de los clientes en los diferentes Call Center.
Elaborar reportes de desempeño, eficiencia y productividad de los agentes telefónicos y de las campañas.
Elaborar los formatos de evaluación para el monitoreo de las llamadas.
¿Qué te ofrecemos?
Esquema 100% nóminaContratación directa por la empresa
Zona de trabajo:
Monterrey (Cumbres 2da sección)
Horario: Lunes a Viernes de 9:00 am a 7:00 pm" Chubb en México es una empresa a favor de la diversidad e inclusión.