Customer Support - Guadalajara, México - Interstaff LLC.

Interstaff LLC.

Empresa verificada

Guadalajara, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Customer Support & Onboarding Representative
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$ $180000 MXD Annually:

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Full-time, remote position:

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SaaS Company in USA:

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Opportunities for growth

Interstaff LLC is a global staffing company searching for a
qualified Customer Support & Onboarding Representative to work for one of our third-party clients.

Diamond Student Information Systems is searching for a
qualified Customer Support & Onboarding Representative to join our team. We are a long-standing SaaS company in the Southern California region that provides administrative software solutions for colleges, and we are in need of assistance in supporting and onboarding clients.

Responsibilities:

The On-Boarder transitions new customers from the sales team and coordinates the delivery and configuration of new services.
Answering inbound phone calls and tickets in English & Spanish
Responsible for learning more about the customers' needs and managing the expectation and delivery of services to match those needs.
Obtains the final approval and delivery acceptance from the customer.
Requires constant contact and consistent execution from all parties involved (Salesperson, Porting Department, Technical Support,and Customer).
The On-Boarder will help with the engagement process between the customer and how the service is delivered.
He/she is responsible for documenting all implementation plans, configurations, settings and account peculiarities
Identifies Technical Support and Billing Issues and direct customer to the appropriate resolution
Ensures complete configuration of system
Performs functional testing of the system
Communicates with the customer on a daily basis to ensure customer adoption & satisfaction
Deploy customer configurations based on best practices
Answer any questions the customer might have regarding the onboarding process and integration.

Experience:

Working knowledge of training and guiding customers through product implementation and utilization
Track record of following, implementing and owning internal guidance, templates and playbooks and providing detailoriented services to internal or external clients.
Advanced written and oral communication skills; demonstrated ability to lead client and executive engagements and succinctly communicate complex technical and compliance matters to various audiences in an easily digestible manner
Strong business acumen with the ability to clearly recognize risk elements in business transactions
Experience in establishing and developing policies and procedures as well as implementing either changes to existing processes or implementing new processes as needed to ensure efficiency, effectiveness, and compliance
Strong capability to work under pressure, to tight timelines, and under their own initiative, both independently and within a highly collaborative team environment
Proactive, with the ability to selforganize and multitask in a fastpaced environment while maintaining strong attention to detail and ability to produce high quality work product
Excellent project management and organizational skills; including ability to prioritize tasks, meet project deadlines of competing priorities, and manage multiple engagements simultaneously
Robust analytical, critical thinking, and innovative problem solving skills

Requirements:

BS/BA from an accredited university
Minimum 2 years in a professional office environment
Experience with Support of Business Product is a plus
Detail oriented with strong problem solving, analytical, and organizational skills
Excellent written and verbal communication skills
Proficient in Microsoft Office (PowerPoint, Word, Excel, Outlook)
Bilingual English/Spanish required
Exceptional presentation skills (prepare documentation and complete End User training sessions, product demos, lead customer status meetings, etc.)
Establish a level of proficiency on key tools including all Core Modules & Features, and any tools used for Customer Services tracking
Experience acting as a liaison between business and technical resources
Working knowledge of customer service and telephone etiquette
Quiet home office work environment
Willing to work in US PST time zone
Fast and reliable internet connection of at least 10MBPS with internet backup available
Dependable electricity with power backup available
At least 8gen i3 processors, 8GB RAM, and Windows or MAC, SSD Disc.

This is an excellent opportunity for determined professionals who are driven by goals and would like to grow their careers in a work-from-home setup.

Pay:
$10, $15,000.00 per month

Education: