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    Retail Operation Engineer - Ciudad de México - VISEO - Spain

    VISEO - Spain
    VISEO - Spain Ciudad de México

    hace 3 semanas

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    Descripción

    VISEO works to simulate new ideas, offers, ways of collaborating, and methods for producing or selling. With 2500 team members working on four continents and a turnover of more than 265million dollars, VISEO offers an alternative for integrators, agencies, and consulting firms by providing a unique, flexible, innovative, and structured approach.Our Digital Retail entity aims to help our customers in their POS, Omnichannel, and e-commerce projects (rollout, new implementation, or support on new and existing applications). To strengthen the activities of our team, we are looking for a Retail Operation Engineer to work with our clients and contribute.

    Within the dedicated Retail Operations team, you will:
    • Handle tickets in the Service Now tool while adhering to SLAs.
    • Enhance operational monitoring procedures.
    • Define, evolves, and/or implement technical or functional monitoring services for the Retail scope, especially to accelerate the automation of incident detection and resolution.
    • Be responsible for hosting and operating Retail Solutions
    • Drive technical projects (e.g., infrastructure migration, data center relocation, DRP testing).
    • Be responsible for productions releases installation.
    • Contribute through expertise to the smooth operation of production applications to ensure a defined level of service quality and security for users in line with business constraints.
    Internally, Collaborates particularly with:
    • Project teams (responsible for code evolution and release management)
    • Cross functional support team (problem management)
    • Business teams, supporting Retail solution users.
    • Level support team, which is in direct contact with stores.
    Scope of the assignment:
    • Central cash register systems (Diebold solution)
    • Fixed cash registers / Mobile cash register system
    • Promotion Management Tool (Maxxing anim Co)
    • Electronic tags
    • Financial data visualization tool related to sales.
    • Digital In-Store tools
    • Gift card management (OnePrepaid)
    Technical Skills Essential:
    • POS Application )
    • MSSQL database Recommended.
    • System administration
    • Scripting (develops mindset)
    • Control-M-Proficiency
    • Knowledge of Cloud concepts: IAAS, PAAS, SAAS
    • API frame analysis Desired
    • Familiarity with configuring tools for monitoring/exploitation/alerting.
    • APM tool (e.g., Dynatrace)
    • First experience with Cloud (such as GCP)
    #J-18808-Ljbffr
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