Operations Team Lead - Monterrey, México - Transplace de Mexico Global

Transplace de Mexico Global

Empresa verificada

Monterrey, México

hace 2 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

ABOUT THE ROLE:

Uber Freight is looking for experienced Team Leads professionals with a background in the Transportation, Supply Chain, or Logistics field.

Our specialists will manage the first escalation contact for day-to-day aspects of booking, shipping, tracking, and billing on both import and export shipments all while providing excellent customer service to our customers.

WHAT THE CANDIDATE WILL DO:

Secure capacity for loads.
Leverage carrier communication to influence capacity awards during tight markets.
Contact carrier to obtain the status of loadtendered; continue monitoring the shipment for ontime pickup, transit, delivery, and empty.
Ensure daily update load status in the system, e.g. loaded, pickup, delivery, empty, etc.
Notify the Shipper and/or Receiver of Load Status and reschedule pickup/delivery appointments when necessary.
Ensure with the team and enter shipment status informationcheck calls, loaded calls, unloaded calls, and reference number information.
Establish and maintain effective relationships with shippers and receivers through professional and timely communications and inquiry responses.
Correspond with customer and carrier regarding detention information.
Communicate and gain approval for expedited shipments.
Negotiate with carrier and customer for spot shipments
Utilize TMS with the correct information to actively manage ontime performance and automation objectives
Assist in the onboarding process to operations
Ensure daily updates by creating templates in TMS
Train new hire employees within daily operation processes, flow, and needs
Oversee the team assigned to the position and monitor service across different accounts.
Track volume and revenues on weekly basis (Scorecards).
Demonstrate ownership of assigned segments of the business.
Identify and resolve the root cause of financial discrepancies in TMS financials.
Monthly call with each customer

BASIC QUALIFICATIONS:

Advanced computer skills.
Microsoft Excel-Advanced knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas.
Advanced Spanish and English written, oral, and presentation communication skills
2 or more years of knowledge in logistics

PREFERRED QUALIFICATIONS:

Knowledge of Freight Industry
Knowledge of LTL (pricing)
Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables, and advanced formulas.

Years of customer service experience