Associate Manager, Customer Support - Monterrey, México - Transplace de Mexico Global

Transplace de Mexico Global
Transplace de Mexico Global
Empresa verificada
Monterrey, México

hace 1 mes

Rodrigo Fernández

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee
Descripción

Uber Freight is looking for experienced customer service professionals with a background in Transportation \Management, supply chain and/ or logistics.

This associate manager leads a team of customer support and logistics specialists for the Canada Transportation Management Team.

Essential functions and tasks

  • Supervise daytoday activities of team members
- schedule staff and distribute workload

  • Ensure team members meet daily goals and monitor individual and team performance
  • Develop and distribute customer and internal performance management reports
  • Develop, implement and maintain effective processes
  • Proactively generate and share ideas that lead to process efficiency and customer experience improvement
  • Develop strong relationships across organization
  • Develop team members by providing training opportunities, projects, mentoring and coaching
  • Create and maintain strong team culture in line with Uber Freight values and behaviors
Basic qualifications

  • Excellent English communication skills written and verbal
  • Minimum one year experience in transportation management, logistics, or supply chain
  • Bachelors degree in progress or complete

Experience:
Required

  • 1 year(s): 1 year in logistics, transportation management, or supply chain

Skills:
Required

  • Bilingual English/Spanish
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