- Proving a high level of customer service by way of transactional services and clear communication
- Assisting customer facing teams by using proper Salesforce macros, templates and flows.
- Improving on time management, organization and planning skills
- Consistent Monday-Friday work schedule
- Communicate daily with both customer facing teams and customers via Salesforce tools
- Work with scalable processes that enable the team to be efficient while providing a focused high level of customer serviceREQUIRED KNOWLEDGE/SKILLS/ABILITIES
- Internal systems
- Microsoft programs
- Salesforce
- Carrier relationships
- Communications
- Time Management
- Relationship Management
- Problem Resolution
QUALIFICATIONS: - High School Diploma required
- 1+ years' internal experiencePHYSICAL DEMANDS & WORK ENVIRONMENT
Work Environment: Job is typically performed in a general office environment. -
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Service Specialist - Monterrey, México - Worldwide Express
Descripción
PURPOSEThe Service Specialist I position is designed to be an integral part of the Operations Account Teams.This position focuses on providing level one support for customers by focusing on continuous improvement, efficiency and providing a consistent level of service for customers and support for Account teams.
In addition, the Service Specialist I position works closely with the customer facing teams and our carrier partners to execute the day-to-day operation as a highly transactional service team.
ESSENTIAL DUTIES & RESPONSIBILITIES