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    It Customer Experience - Monterrey, México - Neoris

    Neoris
    Neoris Monterrey, México

    hace 3 semanas

    NEORIS background
    Descripción

    NEORIS is a Digital accelerator that helps companies enter the future, having 20 years of experience as Digital Partners of some of the largest companies in the world.

    We are more than 4,000 professionals in 11 countries, with our multicultural startup culture where we cultivate innovation and continuous learning to create high-value solutions for our clients.


    We are looking for
    IT Customer Experience:

    Main Responsibilities:

    • Define, monitor and manage experience KPIs
    • Design and implement a distinctive experience for internal IT service desk across the different support channels available.
    • Collect and analyze user feedback to identify areas for improvement in service delivery and IT processes.
    • Collaborate with internal teams (IT Operations, Security, Network Support, Application Support) to ensure efficient issue and request resolution.
    • Stay up-to-date on emerging technologies and best practices in IT service management serviceResource Description
    • Responsible of IT Customer Experience
    • This role is responsible for designing an exceptional customer service to internal users experiencing IT issues and utilizing IT services, playing a vital role in fostering positive user experiences and ensuring smooth IT operations.

    Requirements:


    • Excellent communication, interpersonal, and problemsolving skills.
    • Strong ability to prioritize tasks and work effectively in a fastpaced environment.
    • Proficient in common IT and troubleshooting procedures.
    • Familiarity with IT service management best practices (ITIL).
    • Customercentric mindset with a passion for exceeding user expectations.
    • Excellent written and verbal communication skills.
    • Experience with Service Now ticketing system.

    We Offer:

    • 100% Nominal Scheme Legal Benefits Benefits Package Wellness Program Professional development plan Multicultural CollaborationAndrea Arantza Cervantes RomeroLI-AC1
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