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    Customer Service Coordinator - Zapopan, México - Sunwise Energy

    Sunwise Energy
    Sunwise Energy Zapopan, México

    hace 2 semanas

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    Descripción

    As a Customer Service Coordinator, your role is pivotal in ensuring exceptional customer satisfaction and seamless operations within your domain.

    Your responsibilities encompass a multifaceted approach, including, Customer Satisfaction, Compliance Management, Product Knowledge, Contractual Understanding, End-to
    • End Process Management, Continuous Communication, Conflict Resolution, etc.

    Requirements:


    • Fluent in English with at least 1 year of customer service experience.
    • Excellent communication skills, both written and verbal, and polite phone manners.
    • Proactive and organized, capable of juggling multiple tasks and managing time effectively.
    • Familiarity with CRM or Contact Center Phone systems is advantageous.
    • Strong active listening ability and proficiency in using MS Office and G Suite.

    Responsibilities:


    • Offer accurate details about our solar products, services, and installation process.
    • Help customers troubleshoot and solve problems effectively.
    • Work with internal teams to resolve customer issues promptly.
    • Keep thorough records of customer interactions in our CRM system.
    • Educate customers on the benefits of solar energy and sustainability.
    • Coordination of tasks of the customer service team.
    • Personnel management and training of the Customer Service team.
    • Communication with sales agencies.
    • Escalation of customer experience issues.
    • Monitoring the flow of projects.

    Tipo de puesto:

    Tiempo completoSalario:
    $14, $17,000.00 al mesHorario:
    • Lunes a viernes
    • Turno de 8 horasPrestaciones:
    • Aumentos salariales
    • Estacionamiento gratuito
    • Seguro de gastos médicos mayores
    • Seguro de la vista
    • Seguro dentalLugar de trabajo: Empleo presencial
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