Customer Operations Representative - Monterrey, México - Redwood Logistics

Redwood Logistics

Empresa verificada

Monterrey, México

hace 3 semanas

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Customer Operations Representative

Reports To
:
Manager Customer Operations

Location
:
Monterrey, México

Environment
:
Hybrid

Work Schedule:

This position is full-time and hybrid Monday through Friday from 8:00 AM to 5:00 PM with an hour break, but flexibility is available based on coverage.

Who We Are:

Recognized by Gartner in their Modern 4PL Market Guide, Redwood Logistics is at the forefront of industry innovation.

Our cutting-edge supply chain technology pairs with the expertise of our brilliant minds to empower logistics execution across North America and Mexico.

Leveraging a comprehensive range of services, data-centric network solutions, and a seamlessly integrated platform, we have established our prominence as a key player in the mid-market segment within the freight tech industry.

Whether you're just starting your career or are an established professional looking for your next opportunity, Redwood inspires innovation across teams to provide transformative solutions for our customers.

Purpose of Your Work:

How You Make a Difference Everyday:

Oversee and manage operational workflow for designated accounts, providing exceptional customer service
Identify, investigate, and correct unique customer problems and order delays
Schedule freight pickup and delivery appointments
Precise data entry work which includes building orders in Redwood's proprietary TMS
Provide freight status updates to shippers, receivers, customers, and internal parties
Communicate relevant updates to customer and/or internal carrier account teams as needed
Verify all freight charges, and resolve all accounting discrepancies prior to final invoicing
Proactively generate and process appropriate paperwork for orders, maintaining a strong attention to detail
Efficient and effective problemsolving related to customer shipments.

You've Got This?

Bilingual (English/Spanish)
Clear and effective communication/interpersonal skills
Ability to change focus quickly due to demands of market conditions and/or company needs
Exceptional attention to detail
Strong critical thinking skills
Prior customer service experience a plus

What We Offer:

Access to experts and resources for your Learning & Development journey
Opportunity for internal mobility
Employee referral bonus program
Employee Resource Groups (ERGs)
Annual fundraising and volunteer events to give back to communities
Life Insurance policy for you starting 30 days after employment
Personal Health Insurance coverage for you
Major Medical
30 days "Aguinaldo" Christmas bonus or prorated percentage your first year
Vacation time starting at 12 days. Additional days will increase per Mexican Law
Premium Vacation 50% vacation days (Prima vacacional)
You will also receive benefits like Saving Plan (Fondo de Ahorro) and Food Coupons (Vales De Despensa) 6% or the Maximum amount by Mexican Law
You will be provided a Cell Phone Allowance of $800 pesos per month minus applicable taxes