Carlos Ángel

 My mindset synergizes HR-Tech Innovations with Positive Leadership to cultivate teams that are

happier, more innovative, productive, and profitable—in that order. With over 12 years of international

experience driven by innovative HR strategies, I’ve successfully implemented a distinctive Employee

Value Propositions, unique Cultures and Global Talent Development programs for both Multinational

Corporations and Startups, resulting in more than 40% increase in Employee Net Promoter Score

(eNPS) and a 25% rise in annual retention rates.

EPAM Systems, Inc. // Software & IT Consulting // Mexico

LatAm Region Lead People Advisor // Direct Reports: 4

Nov 2024 - Present

Responsible for partnering with LatAm Senior Managers to develop and implement effective HR

practices that drive strategic business growth and increase team engagement.

Multiplica // Digital Consulting // Mexico

People Manager MX & USA // Direct Reports: 5

Mar 2024 - Nov 2024

I lead the alignment of talent strategies with corporate goals, driving organizational culture and

maximizing performance through tech-innovations and people-centered practices for Mexico and USA.

Centers of Excellence: Implemented a “Global CoE’s and HRBP model”

, driving talent development

efficiency by 35%, accelerating upskilling initiatives and optimizing succession planning.

Culture Project: Developed “Multipliers” strategy, achieving 95% adoption of company values in new

hires and a 40% boost in engagement across hybrid and remote teams in Mexico and USA.

CleverIT Group // Software Startup // Santiago, Chile

Global Chief People Officer // Direct Reports: 8

July 2020 - Jan 2024

I led CleverIT Group’s workforce growth by 500%, scaling from 50 to +300 employees across multiple

countries in just over 4 years. I led the People, Happiness & HR Team, and execute the strategy driving

a distinctive “Cool-ture” in the IT industry, preparing for Exit (M&A / IPO).

Talent Development : Launched a “Cleverians Program” (High Performers), resulting in 30% more

internal promotions and 20% higher skill ratings, succession plans and talent global structure.

Talent Acquisition: Developed an innovative global recruitment program impacting application,

hiring, cost, and rejection success rates.

Learning, Skilling & Upskilling: Achieved 100% developers certifications, enhancing project delivery

efficiency by 45% and implemented new LMS.

Happiness & Culture: Boosted “Cool-ture”

, earning 2 Top Employer Certifications for 3 consecutive

years; resulted in a 90% Employee Satisfaction rate and staff turnover reduced by half.Employee Experience Lifecycle: From onboarding to offboarding, the complete journey map was

improved, enhancing new hire annual retention by 25% and eNPS by 45%.

Global HR Operations: Optimized multi-country HR Operations, reducing legal risks and ERP

migration, reducing cost by 20% and opening 4 new subsidiaries(Austin, Lima, Montevideo, Madrid)

Diversity, Equity & Inclusion (DEI): Led DEI initiatives, increasing diversity hires by 40% and Women in

leadership positions by 150%, with a 35% improvement in DEI Survey scores.

Leadership: Developed an Advanced Leadership Training Program for C-Levels and Mid-Level

Managers, resulting in a 35% increase in Leadership competency scores and a 20% growth in internal

candidates qualifying for senior roles within 2 years.

Innovation: Pioneered the integration of gamification techniques, metaverse environments, and AI-

driven analytics into our HR tools, elevating user engagement by 50% and accelerating the digital

transformation of HR practices.

Volkswagen Group & VW Bank // Automotive & Fintech // Mexico & Germany

HRBP & Global Mobility

Jan 2016 - Jun 2020

As a HR Business Partner specialized in Global Mobility, I led initiatives that enhanced workforce agility

and cross-border collaboration. My strategic influence was pivotal in aligning HR operations with

global business objectives, yielding a 25% improvement in expatriate assignment success rates.

Strategic HR Advisory: Guided leadership on HR strategic direction, optimizing talent acquisition and

retention processes, resulting in a 30% enhancement in workforce stability.

Change Management: Led organizational transformation initiatives, achieving a 40% increase in

successful adoption of new processes and systems across the company.

Business Alignment: Aligned HR strategies with business objectives, contributing to a 20%

improvement in OPEX.

Global Mobility: Streamlined global mobility programs, facilitating a 50% reduction in expatriate

turnover and a 25% improvement in international assignment satisfaction rates.

Santander // Banking & Finance // Mexico’s South Region

Sr. Talent Acquisition Specialist

Nov 2014 - Jan 2016

Ernst & Young // Big4 // Mexico’s South Region

HR Trainee

Aug 2013 - Sep 2014

TV Azteca // TV & Media // Mexico City

HR Trainee

The Future of People Academy, 2023

Certificate: ChIef Happiness Officer

MITx, 2020

Certificate: Shaping Work of the Future, Digital HR

Universidad Autonoma de Madrid, 2012-2013

Certificate: Human Resources Management

B. Universidad Autónoma de Puebla, 2008-2012

Graduate Diploma: Business Management