Eduardo Raul Garcia Woodson

Strong leadership skills.
Ability to deal with changes
effectively.
Problem-solving and
decision-making.
Interpersonal skills.
Communication and
motivation

ACCOUNT MANAGER | TELEPERFORMANCE | MARCH 2021 – APRIL 2023
Coordinate internal departments and operations to meet deliverables,
create, map, and develop business opportunities and exceed targets
based on client needs. Manage to meet revenue, gross margin, and
gross profit budget.

ASSISTANT CONTACT CENTER MANAGER | TELEPERFORMANCE | AUGUST
2019 – MARCH 2021
Responsible for the work environment, client satisfaction, agent
satisfaction, and profitability of the program. Report weekly
performance, manage a healthy program performance, and develop the
direct report and potential operational leaders.

QMS COORDINATOR | TELEPERFORMANCE | JUNE 2018 – AUGUST 2019
In charge of achieving the yearly certification of the global initiatives
through local implementation plans, and their follow-up activities, of
multiple cities or sites, assigned, within a country or market with a high
degree of professionalism and commitment is needed to fulfill the
requirements. Self-preparation, education, and learning helped me to
get a growth mindset which lead to the achievement of these yearly
certifications and monthly audits.

SUPERVISOR | TELEPERFORMANCE | APRIL 2013 – JUNE 2018
Responsible for knowing my people, performing and reflecting values in
my team (people-retention), leading my people by example and by
providing task-oriented feedback to improve behaviors and have a
positive impact on key metric indicators, managing tasks (attendance,
adherence, LOB logistics), and manage client-driven factors:
product/service knowledge.

Licenciado en Negocios Internacionales