Trabajos
>
Mexico City

    Application Support Engineer - México - SailPoint Technologies Holdings, Inc.

    SailPoint Technologies Holdings, Inc.
    SailPoint Technologies Holdings, Inc. México

    hace 1 semana

    Default job background
    Descripción

    Application Support Engineer page is loaded

    Application Support Engineer

    Apply locations Remote (Mexico) time type Full time posted on Posted 7 Days Ago job requisition id R007540

    SailPoint is the leader in identity security for the cloud enterprise. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job – no more, no less.

    A Day in the Life:

    • The Application Support Engineer will research and resolve application issues that have been escalated from the L1 and L2 Support Teams.
    • The Engineer will use logging and debugging tools to perform forensic analysis and identify the root cause of issues.
    • The Engineer will assist the Development Team by reproducing issues and guiding them toward solutions.
    • The Engineer will work on SaaS based cyber security products and will work with both SailPoint employees and external clients to mitigate customer reported issues

    Responsibilities:

    • Develop a deep understanding of a sophisticated SaaS architecture consisting of dozens of microservices
    • Reproduce issues seen in the field to narrow down root cause
    • Satisfy defined Response, Update and Resolution Service level targets for tickets which you are assigned

    Required Experience:

    • At least 3+ years of experience in a Level 2 Support role or equivalent
    • Ability to read object-oriented code and script in Java , Python, Ruby or other relevant languages
    • Experience working with a microservices architecture

    What We Look For:

    • Knowledge of data-driven development methodologies
    • Passion and expertise working with engineering, product, and support teams
    • Knowledge of current development strategies and trends across web and mobile platforms
    • Familiarity with REST API, AWS, Kubernetes, Docker, OAuth 2.0, Microservice Architecture Patterns
    • Experience with debugging tool Kibana or Open Search in the ELK stack
    • Creative problem solving
    • Evidence-based analysis skills
    • Basic network connectivity troubleshooting

    Benefits and Perks for Mexico based employees:
    SailPoint is committed to providing our Crew Members with a benefits program that is both comprehensive and competitive. Our benefits program offers medical/pharmacy and dental coverage, as well as financial security for our Crew Members and their families. All premiums are paid by SailPoint.

    • Full time remote employment
    • Competitive salaries
    • Company sponsored healthcare coverage for you and your family
    • Annual performance bonus
    • Phone and internet reimbursement
    • Private equity at certain levels
    • 33% prima vacaciones
    • Christmas Bonus equivalent to 30 days of salary

    SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

    Similar Jobs (1) Triage Engineer (Linux System) - (REMOTE)

    locations Remote (Mexico) time type Full time posted on Posted 12 Days Ago

    SailPoint is a leading provider of identity security for the modern enterprise. Enterprise security starts and ends with identities and their access, yet the ability to manage and secure identities today has moved well beyond human capacity. Using a foundation of artificial intelligence and machine learning, the SailPoint Identity Security Platform delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and environmental needs of today's cloud-oriented enterprise. Our intelligent, autonomous, and integrated solutions put identity security at the core of digital business operations, enabling even the most complex organizations across the globe to build a security foundation capable of defending against today's most pressing threats.

    #J-18808-Ljbffr
  • TigerTeam

    PL/SQL Support Engineer

    hace 5 días

    TigerTeam Mexico City, México De jornada completa

    Empresa global se encuentra en la búsqueda de un PL/SQL Support Engineer · Requisitos: · Ofrecemos: · Contratación 100% nomina con el cliente · Prestaciones superiores de Ley · Trabajo 100% Remoto · Conocimientos: · Nivel de Inglés Avanzado Conversacional · Mínimo 3 años de expe ...

  • TigerTeam

    SQL- UNIX Support Engineer

    hace 3 días

    TigerTeam Mexico City, México De jornada completa

    Empresa global se encuentra en la búsqueda de un SQL- UNIX Support Engineer · Requisitos: · Ofrecemos: · Contratación 100% nomina con el cliente · Prestaciones superiores de Ley · Trabajo 100% Remoto · Conocimientos: · Nivel de Inglés Avanzado Conversacional · Mínimo 3 años de e ...

  • IQsec SA de CV

    Senior Security Support Engineer

    hace 1 día

    IQsec SA de CV Ciudad de México

    IQsec es una empresa 100% mexicana con más de 10 años en el mercado, brindamos soluciones integrales de Seguridad Informática y soluciones especializadas e innovadoras en el mercado de Ciberseguridad, nos encontramos en búsqueda de: Senior Security Support Engineer unirse a nuest ...

  • Connectingology

    SQL Tech Support Engineer

    hace 2 días

    Connectingology Miguel Hidalgo, México

    Importante empresa líder mundial en soluciones y servicios en búsqueda de International Frontline Technical Support Engineer para ejecutar las siguientes tareas: · Gestionar tickets y cumplimiento de SLA · Cumplimiento de los estándares y procedimiento de soporte · Estar atentos ...

  • FANUC UK

    Technical Support Engineer

    hace 1 semana

    FANUC UK Ciudad de México

    Als Global Player bietet FANUC das Beste aus zwei Welten - internationale Karrierechancen in einem familiären Umfeld eines agilen Unternehmens, das den Menschen im Mittelpunkt sieht. Wir packen abwechslungsreiche Projekte an, arbeiten mit Leidenschaft an unseren Produkten und set ...

  • Diebold Nixdorf

    Maintenance and Support Sw Engineer

    hace 1 semana

    Diebold Nixdorf México

    **Resumen del Puesto** · Ingeniero de soporte con experiência manejando incidentes complejos. La posición asume un papel de liderazgo en las actividades de soporte de aplicaciones. Cuando corresponda, es requerido participar en reuniones de escalación de incidentes con clientes. ...

  • Safran

    Technical Support Engineer H/m

    hace 1 semana

    Safran México

    **Description du poste**: · Provides technical support to any area in Shop related to the engine and its components. It is the focal point between the OEM and the Shop in order to clarify criteria, obtain repairs and propose improvements. All this by monitoring CSC cases based on ...

  • SkydropX Inc.

    Support Engineer

    hace 5 días

    SkydropX Inc. México

    Estamos innovando la logística y esto lo hemos logrado gracias a un equipo de personas visionarias, con ganas de crecer y cambiar el mundo . · En Skydropx encontrarás un espacio para desarrollar tu carrera dentro de un ambiente laboral dinámico, ambicioso y multicultural ...

  • Financiera Global

    Technical Support Engineer Cctv

    hace 6 días

    Financiera Global Iztapalapa, México

    Importante Empresa de Tecnología Solicita · Ingeniero de Soporte Técnico CCTV ( Inglés intermedio) · Principales requisitos/responsabilidades: · - Formación Técnica, recien egresados de carreras técnicas o o Ingenierias en el sector de IT · - Habilidades técnicas y conocimientos ...

  • ASERTIVIDAD EN GESTION DE PERSONAL

    Application Support Engineer

    hace 1 día

    ASERTIVIDAD EN GESTION DE PERSONAL Tlahuac, México

    EMPRESA INTERNACIONAL ESTA RECLUTANDO PERSONAL CON EXPERIENCIA EN: · Más de 5 años como técnico principal con Azure, UNIX, Base de datos, Nube y Plataforma. · SharePoint Online +.NET + Azure + C# · Ingles avanzado indispensable · PRESTACIONES SUPERIORES A LAS DE LEY ...

  • Premier Tech

    Technical Support Engineer

    hace 1 día

    Premier Tech Tlahuac, México

    ¿Estás listo para innovar y compartir valor con todos nuestros clientes? · Sigue leyendo · **Tu futuro equipo** · En Premier Tech Systems and Automation, mejoramos la eficiencia de las instalaciones de fabricación de nuestros clientes mediante la integración de sistemas innovador ...

  • Premier Tech

    Technical Support Engineer

    hace 1 semana

    Premier Tech México

    ¿Estás listo para innovar y compartir valor con todos nuestros clientes? · Sigue leyendo · En Premier Tech Systems and Automation, mejoramos la eficiencia de las instalaciones de fabricación de nuestros clientes mediante la integración de sistemas innovadores y de alto valor que ...

  • Audible

    Support Engineer

    hace 1 semana

    Audible Ciudad de México

    Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. · ABOUT THIS ROLE · As a Support E ...

  • Siemens Energy

    Engineering Support

    hace 1 semana

    Siemens Energy México

    Experienced Professional · **Engineering Support - Negotiation & Customer Order Engineering**: · **A Snapshot of Your Day** · Are you interested in being part of a team that is driving the energy transformation? At Siemens Energy, you can. Our technology is key, but our people ma ...

  • Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

    Support Engineer

    hace 1 semana

    Servicios Comerciales Amazon Mexico S. de R.L. de C.V. Ciudad de México

    2+ years industry experience in programming and/or technical support roles · - Experience with ticket monitoring and troubleshooting/debugging technical systems · Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in ...

  • Qualtrics

    Support Engineer

    hace 1 semana

    Qualtrics Ciudad de México

    At Qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving ...

  • Siemens Energy

    Engineering Support

    hace 1 semana

    Siemens Energy México

    Experienced Professional · **Engineering Support - Product Support Integrator** · **A Snapshot of Your Day** · **How You'll Make an Impact** · - Support/Lead Product Development for products as defined in the R&D portfolio (Product Management). · - Collaborate with engineering te ...

  • Audible

    Support Engineer

    hace 6 días

    Audible Ciudad de México

    Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. · ABOUT THIS ROLE · Audible is loo ...

  • Siemens Energy

    Engineering Support

    hace 1 semana

    Siemens Energy México

    Experienced Professional · **Engineering Support Team Lead - Competence Hub**: · **A Snapshot of Your Day** · Are you interested in being part of a team that is driving the energy transformation? At Siemens Energy, you can. Our technology is key, but our people make the differenc ...

  • Audible

    Support Engineer

    hace 1 día

    Audible Ciudad de México

    Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes. · ABOUT THIS ROLE · Audible is loo ...