Account Coordinator - Guadalajara, México - Helpware

Helpware

Empresa verificada

Guadalajara, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

About Us

Helpware is a technology-driven company with a global presence across several countries, including the USA, Ukraine, Mexico, Germany, Albania, Poland, Puerto Rico, and the Philippines.

We specialize in offering top-notch Customer Experience and Operational Support to modern businesses.

Our team of experts is committed to delivering exceptional services to our partners, leveraging our skilled teams, cutting-edge solutions, and advanced technologies to provide the highest value.

Position Overview
We are looking for an
Account Coordinator to join our amazing team in Guadalajara.

As an
Account Coordinator, you will be responsible for supporting the Client Services team in the day-to-day execution of our client's marketing strategies and projects across the entire client's portfolio.

This position partners with Account Managers to manage and ensure continuous delivery of multiple concurrent client program activities of varying scopes.

The Account Coordinator handles a variety of critical tasks that enable growth for our clients.

What awaits you in this role:

Support and coordinate client activity and correspondence for account managers; Manage and coordinate workflow of day-to-day duties for assigned client accounts
Monitor program KPIs and pull insights for clientfacing reports and business reviews
Collaborate with requesters to gather complete information to ensure timely and accurate execution of requests; Partner crossfunctionally to ensure ontime delivery of assigned activities
Proactively communicate the status of ongoing projects to clients and internal stakeholders
Leverage strong multitasking and organizational skills to ensure our client's campaigns meet the highest standards to deliver maximum impact
Maintains current awareness of competitive landscape

What we are looking for:

Advanced English Level (C1)
Applies best practices for client services and customer experience at all times
Strong communication, interpersonal, and presentation skills
Strong analytical and problemsolving skills
Solid time management and prioritization skills
Adaptable and flexible
Proficiency in Microsoft Office Suite products (Excel, Word, and PowerPoint)
A minimum of 2 years experience working in an agency, ecommerce, or digital marketing role preferred

What we offer: