Trabajos
>
Guadalajara

    It Delivery Center Site Lead - Guadalajara, México - Softwareone Deutschland Gmbh

    Softwareone Deutschland Gmbh
    Softwareone Deutschland Gmbh Guadalajara, México

    hace 2 semanas

    Default job background
    Descripción

    Why SoftwareOne? Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you.

    SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble.

    Our leaders operate with a high level of Discipline but can work at Speed manage change in a global economy.

    We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation.

    The role Join our Services Delivery team We look forward to learning more about you and exploring how, working together, we can build an exceptional team.

    Delivery Center Site Leader
    SoftwareOne

    Local Leadership | Location:

    Guadalajara On-Site The xDC Site Leader, will be leading the xDC Site Team towards exceptional employee and customer satisfaction.

    Leads and coordinates xDC Site efforts with HR, Finance, TA, BiT and Facility operations. Acts as an evangelist for the remote / nearshore delivery model internally and as brand ambassador externally. Proactively partners with Service Line Leadership and the Regional Service Leaders to drive consistent and efficient delivery experiences. Coordinates with functional leaders across the organization to ensure delivery excellence.


    Will be accountable for:

    GROWTH Ensures that the overall xDC business objectives are achieved by focusing on the remote delivery model in alignment with SoftwareONE's frameworks and best practices.

    Contributes to the Budgeting and Business Planning processes to position xDC requirements.

    Provides thought leadership in highly complex customer engagements throughout the delivery (and when required, pre-sales) phases to ensure SoftwareONE's business objectives are met.

    Proactively seeks, in collaboration with Resource Management Office, options (within and outside of supported regions) to engage team members in chargeable customer engagements when projected chargeability is behind expectations.

    PEOPLE Leads the xDC Site team and collaborates closely with peers from other xDC sites.

    Hires and retains talented team members in alignment with the dynamically evolving business needs and the capacity plans of Service Lines and Regions.

    Drives the performance management motions for team members, in close collaboration with the Functional Leads, and engages in regular bi-directional feedback sessions.

    Seeks insights from the team members on areas for improvement within the Service Lines, the xDC organization, and the company.

    Mentors the team members and assists them with their onboarding / professional development (incl. up-skilling and re-skilling), in close partnership with supported Functional Leads.

    Engages team members in various internal initiatives (like innovation projects) whenever the business environment is right to drive their engagement and excitement with the company.

    Secures consistently positive environment where people can deliver on expectations, grow, and advance in their careers.
    Drives and fully owns the employee engagement framework with focus on retaining and attracting talent.
    OPERATIONS Responsible for the management of the site's financials in full compliance with SoftwareONE's frameworks, the xDC operating model.
    Responsible to ensure smooth operations of the xDC Site, contributing or leading depending on scale.
    Supports the xDC site operational excellence across discipline with functional teams on time entries, project management, and utilization management.

    Ensures the right level of delivery capacity is available to execute on the sales pipeline and current contracted workloadsMaintains a healthy balance regarding team members' utilization, pro-actively seeking additional chargeable work, within or outside supported regions.

    Supports, sponsors, or personally leads the resolution of service delivery escalations.

    LEADERSHIP Consistently acts as SWO Culture role model for team members, other xDC sites, peers, internal and external partners (Leading By Example).Collaborates and shares best practices / learnings and pre-sales / delivery capacity across the globe to improve both overall customer satisfaction and SoftwareONE's portfolio.

    Evangelizes the xDC model and the overall remote delivery capability, proactively supports the delivery enablement / readiness motions across the supported region.

    Actively follows and adapts to (emerging) business, industry, and competitive trends through interaction with customers and industry peers#LI-GR1 What we need to see from you The skills below will make you successful at this job, but we DO NOT expect to find all of them in every candidate.


    We would expect you to have as mandatory:
    Experience in leading people and operating in complex environments with multiple stakeholders.
    Overall 5+ years of experience in pre-sales and/or services (both professional and managed) delivery functions within complex environments.
    Proven track record of leading technical teams, attracting and retaining talent.
    Managing various stakeholders in complex environments (especially internally within the company but also externally within customers).


    Technical desired skills:
    Detailed understanding of matrix organizational structures and the dynamics in the delivery and pre-sales domains.
    Relevant experience in service delivery companies / system integrators.
    Genuine passion about technology.
    P&L management and financial acumen.


    Business desired skills:
    Confident Leader who is highly motivated, self-driven, and results oriented.
    Proven ability to easily switch between strategic topics all the way to tactical activities.
    Being able to work effectively with people having diverse skillsets and experience levels, passionate about helping people grow.
    Passionate about navigating through international matrix structures.
    Capable of using a consultative approach with senior business decision-makers.

    Good storytelling / communication, collaboration, and coaching skills (to be applied both internally & externally).Solid problem solving and assertive consultative skills.__________________________________________________________________________________________________________________________________ Why should you join our team? Employee Recognitions ProgramsA variety of training and development opportunitiesA work-life balanceVacationsEmployee Referral Bonus ProgramMulticultural team interactionGiving back to society- employee initiativesONE TREE PLANTED -> one tree for each hiring globallyCorporate events/ team buildings__________________________________________________________________________________________________________________________________ At SoftwareOne, we are committed to providing an environment of mutual respect, where equal employment opportunities are available to all candidates and colleagues, without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity, expression, or any other characteristic.

    Job Function

    Software & Cloud Services
    #J-18808-Ljbffr
  • Finastra

    Site Reliability Engineering Team Lead

    hace 2 días

    Finastra Guadalajara, México

    Act as primary SME for Cloud tooling, as well as mentoring colleagues on the SRE team · - Assume leadership and mentorship responsibilities in post-mortem reviews of incidents · - Work with containers and container orchestration systems such as Kubernetes · - Capacity Planning to ...

  • AstraZeneca

    Site Team Lead, Engagement Services Global

    hace 1 día

    AstraZeneca Guadalajara, México

    Positions are open to Mexican Citizens and official residents of Mexico. · Location: Guadalajara (hybrid) · Strong English communication skills required. · We are a diverse, inclusive and innovative group who identify, build and deliver excellent shared services (which everyone c ...

  • SoftwareOne

    IT Site Lead

    hace 4 días

    SoftwareOne Guadalajara, México De jornada completa

    Why SoftwareOne? · Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, agile and are laser focused on delivering world class Customer Sati ...

  • Knewin

    New Product Introduction Site Lead

    hace 2 semanas

    Knewin Guadalajara, México

    It's an exciting time to work at Cisco Where every day we live our mission, shaping the future of the Internet by creating unprecedented value and opportunity for our customers, employees, investors, and ecosystem partners. Join our world-class supply chain team, a catalyst for c ...

  • Finastra

    Site Reliability Engineering Team Lead

    hace 6 días

    Finastra Guadalajara, Jal., México

    Responsibilities · What will you contribute? · As a Site Reliability Engineer Lead your mission is to protect and advance the software & systems behind Finastra's Cloud hosted services running on Fusion Operate. Finastra believes in a blameless culture where the primary objectiv ...

  • myGwork - LGBTQ+ Business Community

    Site Reliability Engineering Team Lead

    hace 1 día

    myGwork - LGBTQ+ Business Community Guadalajara, México De jornada completa

    This inclusive employer is a member of myGwork – the largest global platform for the LGBTQ+ business community. · Responsibilities · What will you contribute? · As a Site Reliability Engineer Lead your mission is to protect and advance the software & systems behind Finastra's C ...

  • Finastra

    Site Reliability Engineering Team Lead

    hace 6 días

    Finastra Guadalajara, México De jornada completa

    Job DescriptionAct as primary SME for Cloud tooling, as well as mentoring colleagues on the SRE team · Assume leadership and mentorship responsibilities in post-mortem reviews of incidents · Work with containers and container orchestration systems such as Kubernetes · Capacity Pl ...

  • AstraZeneca

    Facilities and She Lead

    hace 2 días

    AstraZeneca Guadalajara, México

    Leads essential eFacilities Management (eFM) for the Site with overall accountability for the delivery of the diverse range of Essential Facilities Management services, both in house and outsourced, required to operate the Site · - Proactively leads and monitors performance of al ...

  • Plexus

    Process Engineer Sr

    hace 1 día

    Plexus Guadalajara, México

    Purpose Statement: The Process Engineer provides real-time expertise on assigned manufacturing processes. They optimize manufacturing processes to maximize efficiency and quality. They strive to control the variability within manufacturing processes. · Key Job Accountabilities: · ...

  • Plexus

    Process Engineer Ii

    hace 1 día

    Plexus Guadalajara, México

    Purpose Statement: The Process Engineer provides real-time expertise on assigned manufacturing processes. They optimize manufacturing processes to maximize efficiency and quality. They strive to control the variability within manufacturing processes. · Key Job Accountabilities: · ...

  • Plexus

    Quality Solutions Engineer

    hace 2 días

    Plexus Guadalajara, México

    Your journey to building a better world starts here · WHO WE ARE · We help create products that build a better world across a variety of industries: · - Healthcare and Life Sciences- Aerospace and Defense- Industrial · Some examples of products include: · - Ultrasound units- Robo ...

  • Jabil Circuit

    Materials Supervisor Ii

    hace 1 semana

    Jabil Circuit Guadalajara, México

    At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 260,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an ...

  • Jabil Circuit

    Lead Environmental Health

    hace 1 semana

    Jabil Circuit Guadalajara, México

    At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 250,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an ...

  • Jabil Circuit

    EHS Lead

    hace 1 semana

    Jabil Circuit Guadalajara, México

    At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 260,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an ...

  • Flex

    Director, Program Management

    hace 1 semana

    Flex Guadalajara, México

    Through the collective strength of 170,000 team members across 30 countries and responsible, sustainable operations, Flex, a Fortune global 500 company, is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative produc ...

  • Jabil Circuit

    New Product Introduction Project Manager

    hace 1 semana

    Jabil Circuit Guadalajara, México

    At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 260,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an ...

  • AstraZeneca

    Network Supply Planner

    hace 1 semana

    AstraZeneca Guadalajara, México

    **NETWORK SUPPLY PLANNER** · This planning role, part of Global Supply Chain & Strategy, reporting into the Network Supply Lead, has responsibility for planning a group of resources (internal or external). In this capacity, the role creates, develops and maintains a cross-brand c ...

  • Plexus

    Human Resources Team Lead

    hace 1 semana

    Plexus Guadalajara, México

    Purpose Statement: The HR Team Lead will be the primary manager for the HR Operations team and act as an HR Partner for specified site functional groups. Responsible for a compliant and positive employee relations approach, strengthening our employee engagement and driving down r ...

  • Synopsys

    Sr Mgr, Operations

    hace 1 semana

    Synopsys Guadalajara, México

    42769BR · - MEXICO-Guadalajara · **Job Description and Requirements** · - At Synopsys, we are at the heart of the innovations that change the way we work and play. Self-driving cars. Artificial Intelligence. The cloud. 5G. The Internet of Things. These breakthroughs are ushering ...

  • Jabil Circuit

    Técnico de Manufactura

    hace 1 semana

    Jabil Circuit Guadalajara, México

    At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 260,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an ...