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    Especialista SAP Sr CM - Monterrey, México - Kansas City Southern

    Kansas City Southern
    Kansas City Southern Monterrey, México

    Encontrado en: Talent MX C2 - hace 4 días

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    Descripción

    Canadian Pacific (CP) and Kansas City Southern (KCS) are now CPKC. As the only truly North American railway, we are making big moves Drawing on our strong foundations and heritage, CPKC moves essential goods across our 20,000-mile network to support economic growth throughout Canada, the U.S. and Mexico. Be a part of history as we connect a continent and create exciting career opportunities across our new transnational network. Visit to learn about the CPKC advantage, our purpose and culture.

    Description

    The CM Analyst supports the development, testing and deployment of Convergent Mediation solutions to move information into SAP.It requires an understanding of the subjacent business process for what the data is used, as well as an understanding of the business rules governing both upstream and downstream processes. The analyst will also support the documentation of requirements and specifications needed to design, recommend and implement solutions to improve the flow of information. They will develop solutions based on Convergent Mediation platforms that will enable the organization to achieve its goals. They will also utilize industry best practices to ensure deployability, scalability and supportability of those solutions in a growing organization. They will be responsible for deliverables to facilitate project delivery using the Software Development Lifecycle (SCLC) and deliverables within the Project Management Office (PMO). They will also be responsible for the maintenance and support of existing solutions as well as newly delivered ones.

    Accountabilities

  • Support troubleshooting of incidents or defects that arise in supported applications and ensure a timely resolution. Ensure that all stakeholders are updated on progress as well.
  • Perform data analysis to understand how data impacts solutions.
  • Perform analysis of existing solutions to understand how they function. Further using this analysis to resolve incidents and/or design improvements.
  • Under direction, create Functional Specifications and perform system configuration.
  • Support the team to design, build, and deploy solutions, project deliverables, and enhancements.
  • Proactively participate in daily production checks and operations process required for ensuring any incidents are avoided or detected in time on supported applications.
  • Support the completion of application service requests, provide continual business application support, research transactional issues, identify root causes as well as assist with upgrade and maintenance of applications.
  • Support the team in applying a variety of techniques to elicit and gather business and user requirements from stakeholders.
  • Support testing of existing and new solutions for projects, upgrades, incident fixes, and application service requests.

    • Ideal Candidate Qualifications

    Required

  • High School Diploma or Bachelor's degree from an accredited university or college, preferably in a job-related major field of study.
  • 1-3 years of experience collaborating with a team both locally and virtually.
  • 1-3 years of experience partnering with others to solve problems quickly and efficiently.
  • 1-3 years of experience in similar roles with demonstrated analytical skills.
  • Demonstrated history of responsibility to resolve progressively more complex situations.

    • Preferred

  • 1-3 years of system implementation experience in the Business System or Comparable systems supported by this role.
  • 1-3 years of project delivery experience. Ideally with 1+ full lifecycle delivery in required system.

    • Working conditions

  • May be required to work irregular hours (weekends, evenings).
  • May be required to perform oncall duties as required.
  • Ability to adjust to changing priorities; managing and communicating interdepartmental and management expectations.
  • Provides a moderate level of input into system or process availability, in accordance with procedures and policies to achieve optimal performance in the area of expertise.

    • We Offer

  • Complete health and welfare benefits package
  • Competitive salary
  • Incentive plan
  • Vacation plan

    • Additional Information

    CPKC reaffirm our declaration of commitment to labor equality and non-discrimination by explicitly declaring the prohibition of requesting medical test of non-pregnancy and HIV as requirements for employment.

    Through the previous statement, it is allowed to be known to our internal and external applicants through our publications of vacant positions, providing an inclusive environment for all applicants, however, in critical roles that involve security for our environment, specific tests may be taken for some positions, which is established by the government, we compromise to guarantee a safe and secure environment with zero tolerance for discrimination, aligned with our principles of labor equality and non-discrimination.

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