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Senior System Support Engineer
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Systems Engineer - Guadalajara, México - Capgemini
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Descripción
Capgemini Engineering is a world leader, we provide innovative and unique R&D and engineering services across all industries. Join us for a career full of opportunities, where you can make a difference.
About the role:
You will collaborate in an ambitious project of a top client in the beverage industry
Main Requirements:
-3-6 years of experience in Systems Engineer or similar role
-Good experience of Amazon Connect
-Production Support Experience (including Tier 1 & 2)
-Participate in the creation and support of System Documentation
-Able to collaborate in the Systems Lifecycle Management
-Able to create, maintain and report KPIs
-Working experience with tools such as JIRA and Confluence
-Advanced English Communication (both written and spoken)
**Must be willing to work from 8am-4pm PST**
*A great plus would be any experience with CCaaS Platform and AWS the more you know of the following, the better: AWS Console, Amazon Connect, Lex, Lambda, DynamoDB, CloudFront, Cognito, Cloudwatch
What you will love about working with us:
-At Capgemini Engineering we're always looking ahead. We reimagine possibilities, and we innovate with technology to bring ideas to life.
-We encourage flexibility in how, when, and where people get their work done, allowing a better work-life balance, and greater empowerment. They partner with their managers to find an arrangement that works best for their role and their circumstances.
-We offer game-changing programs to accelerate the growth of our people and the development of their expertise.
What you need to know about what we offer:
· Excellent compensation and benefits
· Home office (Inside México)
· Flexibility and balance with your personal and professional life.
· Career path, trainings and real growth opportunities
· Engaging and challenging projects.
· Excellent work environment and culture.
· Open and Effective management.
· Highly professional and collaborative teams.
About Capgemini Group
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 300,000 team members in nearly 50 countries. With its strong 50-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.