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San Luis Potosí

    Sr Cust Exp Specialist - San Luis Potosi, México - Honeywell

    Honeywell
    Honeywell San Luis Potosi, México

    hace 2 semanas

    honeywell background
    OTHER
    Descripción

    As a
    Senior Customer Experience Specialist here at Honeywell, you will play a
    crucial role in driving operational excellence and enhancing the overall
    customer experience. This role will involve collaborating with cross-functional
    teams, senior managers, and directors to identify areas for improvement and
    implement strategies to optimize operational processes. You will report
    directly to our 1 and you will work out of our 2 location on a 3 work schedule. In this role, you have a
    significant impact in driving operational excellence, improving customer
    satisfaction, and ensuring the organization delivers a world-class customer
    experience.

    KEY RESPONSIBILITIES


    •
    Collaborate with cross-functional teams to identify operational gaps and
    develop solutions to address them.

    •
    Implement best practices and standard operating procedures to streamline
    processes and improve efficiency.

    • Analyze
    customer feedback and data to identify trends and areas for improvement.

    • Develop
    and implement training programs to enhance the skills and knowledge of the
    customer experience team.

    • Provide
    regular updates and reports to senior management on the progress of operational
    excellence initiatives.

    •Process
    invoices, sales orders, purchase requisition in the ETR

    • Analyze
    information regarding booking package according to Honeywell Policies

    YOU MUST HAVE


    • Customer experience.

    • Strong analytical and problem-solving skills.

    • Excellent project management and organizational skills.

    • Ability to collaborate and influence cross-functional teams.

    • Excellent communication and presentation skills.

    • Proficient in data analysis and reporting tools.

    WE VALUE


    •
    Bachelor's degree in business administration or a related field

    • Strong
    leadership and team management skills

    • Ability
    to work in a fast-paced and dynamic environment.

    •
    Innovative and solution-oriented mindset.

    •
    Excellent interpersonal and relationship-building skills.

    •
    Continuous learning and self-development mindset.

    Additional Information

  • JOB ID: HRD231080
  • Category: Customer Experience
  • Location: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
  • Nonexempt
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