- Develop a deep and dynamic understanding of company products and services.
- Establish strong connections with customers by interacting with them in a warm, friendly, and professional manner to cultivate lasting relationships.
- Provide real-time tracking updates for shipments.
- Regularly update customers on the status of each order and resolve any customer-specific freight issues.
- Input, update, and process customer orders across different platforms.
- Ensure and confirm pickup and delivery appointments for drivers.
- Coordinate with various departments to handle customs paperwork.
- Adhere to established protocols for processing invoices.
- Execute tasks as delegated by the Customer Service Representative.
- Proficiency in both English and Spanish is mandatory.
- +3 years of experience in Customer Service within the transportation sector.
- Completion of a college diploma or university degree.
- Capability to resolve problems, manage conflicts, or escalate them diplomatically.
- Excellent time management skills with the ability to prioritize and handle multiple tasks.
- Proficient in Microsoft Office, with a willingness to learn new software and systems.
- Competitive opportunities for career advancement.
- Attractive compensation package.
- Savings plan.
- Healthcare benefits.
- Meal vouchers.
- Christmas bonus.
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Logistics Representative - Juriquilla, México - Charger Logistics
Descripción
We're excited to announce that we've been recognized as one of the top companies by "Super Empresas Expansión 2024"
Charger Logistics is a top-notch asset-based carrier company that excels in delivering your assets promptly and within budget. With a wide variety of equipment, we can handle different types of freight, including dedicated loads, specialized hauls, temperature-controlled goods, and HAZMAT cargo.
At Charger Logistics, we prioritize investing time and effort in our employees to help them enhance their skills and advance in their careers. We foster an entrepreneurial spirit that values and encourages individual ideas and unique strategies. As we continue to grow, we are seeking a highly motivated individual to join our Customer Service Department located in Juriquilla, Qro.
** Proficiency in English is a prerequisite **
** Shift availability:
- Evening shift: 3 pm to 11 pm - Monday to Friday (alternate weekends)
Responsibilities:
Requirements
Benefits
At Charger Logistics, we are dedicated to providing equal opportunities to all candidates and employees, regardless of race, color, religion, gender, or other factors. We are committed to fostering a diverse and inclusive workplace.
We are committed to offering you the support and resources needed to learn, evolve, and progress in your career. As a forward-thinking organization, we encourage and support the development of your unique strategies. If this aligns with what you are seeking, then Charger Logistics could be the perfect fit for you.
Please note that the information shared as part of our recruitment process is confidential and is solely intended for the Charger Logistics Talent Acquisition and Selection team. Our communication is conducted through official Charger Logistics channels and does not involve any charges.
