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    Support Instructional Designer - Mexico City, México - Samsara

    Samsara
    Samsara Mexico City, México

    hace 4 días

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    De jornada completa
    Descripción

    Who we are

    Samsara (NYSE: IOT) is the pioneer of the Connected OperationsTM Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

    Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.

    Recent awards we've won include:

    Glassdoor's Best Places to Work 2024

    Best Places to Work by Built In 2024

    Great Place To Work CertifiedTM 2023

    Fast Company's Best Workplaces for Innovators 2023

    Financial Times The Americas' Fastest Growing Companies 2023

    We see a profound opportunity for data to improve the safety, efficiency, and sustainability of operations, and hope you consider joining us on this exciting journey.

    to learn more about Samsara's cultural philosophy.

    About the role:

    Samsara is looking for an Instructional Designer II to ensure that our Global Customer & Technical Support teams' learning content is designed for learner engagement and delivering measurable impacts to the business. This role will have an immediate impact on both the agent and customer experience for a growing 24x7 global support team.

    You will work closely with other members of the Support L&D team, support leadership, support agents, and other teams within Samsara to create learning experiences that drive world class support for our customers.

    The ideal candidate has a deep understanding of adult learning theory, training & facilitation best practices, and the demonstrated ability to create learning content using a variety of tools and content media. The role reports to the Support Learning & Development Manager and sits on the Support Operations team, which is responsible for Service and Operational Excellence for Samsara's Global Support organization.

    You should apply if:

  • You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
  • You are the architect of your own career: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, and countless opportunities to experiment and master your craft in a hyper-growth environment.
  • You're energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
  • You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

    • to learn about what we value at Samsara.

    In this role, you will:

  • Design creative and engaging training solutions across multiple Global Support functions and audiences including technical/ non-technical roles, and leadership that meet the requirements provided by program managers
  • Author-written course content, including instructional/facilitation guides, scripts for videos, learning activities, and assessment questions that measure and enhance retention
  • Create learning assets across a variety of media including e-learn, video, audio, interactive workshops with instructor guides, hands-on learning exercises, and assessments
  • Obtain feedback and sign off from stakeholders and subject matter experts
  • Evaluate and measure the impact of delivered learning initiatives, and quickly iterate to drive continuous improvement
  • Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

    • Minimum requirements for the role:

  • 2+ years of instructional design experience, preferably in technical or finance fields
  • Excellent written and verbal skills in English & Spanish, with a specific focus on communicating complicated concepts in easy-to-understand formats, customized for each learning audience
  • Ability to quickly learn new technical skills and processes
  • Demonstrated skills in creating engaging learning content in a variety of formats including e-learning, video, audio, interactive assets, and technical documentation
  • Strong problem-solving mentality
  • Detail-oriented with an eye for quality & accuracy
  • Stellar organization skills, lending to the ability to manage multiple assignments at the same time
  • Experience with basic LMS functionality

    • An ideal candidate also has:

  • Instructional Design or technical certifications or degree
  • Experience in a high-growth startup, with a comfort for ambiguity, bonus points for IoT or SaaS experience
  • Familiarity and curiosity for using AI tools to develop learning content for a fast-paced and changing environment

    • At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.

    Benefits

    Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our site to learn more.

    Accommodations

    Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email or if you require any reasonable accommodations throughout the recruiting process.

    Flexible Working

    At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.

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