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    Collections Manager - Mexico City, México - Revolut

    Revolut
    Revolut Mexico City, México

    hace 2 semanas

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    Descripción

    About Revolut

    People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 35+ million customers get more from their money. And we're not done yet.

    As we continue our lightning-fast growth,‌ two things are essential to continuing our success: our people and our culture. We've been officially certified as a Great Place to Work in recognition of our outstanding employee experience So far, we have 7,500+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.

    About the role

    The Credit department at Revolut is anything but ordinary. They design, develop, and launch credit products across the globe The team manages our products from day one to the end - developing the back and front-end, the data science infrastructure, and then creating a local setup in each country with scalable risk management and portfolio management solutions. It's a big old job, but our people are a Credit to us all

    We're looking for a Collections Manager who'll be responsible for the build out of in-country processes and procedures, and the continued performance of the team as products launch.

    Up for the challenge? Send your CV in English and let's get in touch

    What you'll be doing

  • Leading the development of compliant and effective debt collections process
  • Ensuring the Revolut collections process is efficient and compliant with all applicable laws and regulations
  • Owning and managing the end-to-end debt collections process for retail credit portfolios
  • Optimising in-house and outsourced collection capability with best-in-class contact and cure rates by using the latest technology, analytics, and strategic payment programs
  • Documenting policies, processes, and procedures for debt collection and recoveries
  • Developing, managing, and refining collection strategies to optimise recoveries
  • Continuously improving collection processes, metrics, and tools
  • Effectively selecting and overseeing debt collection agencies (DCAs) to ensure SLA adherence

    • What you'll need

  • 7+ years of experience in debt collection and recoveries in a retail bank, fintech, or DCA
  • Experience creating and documenting collections processes
  • A great understanding of debt portfolio management, debt sales, and debt restructuring
  • Good knowledge of credit products
  • Knowledge of local debt collection laws and regulations
  • Performance and relationship management skills with third party service providers
  • A highly analytical mindset with excellent problem-solving skills
  • Curiosity and drive to identify and implement improvements to automate wherever possible
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