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Workflows Analyst - Monterrey, México - Tiger Text
Descripción
Job Description The role of the Workflows Analyst is to automate service delivery by applying programming skills to build logical flows and smart forms to improve end user experience through digital workflows.
Main Responsibilities Design, build and test digital workflows to digitize and automate GES service delivery using ServiceNow automation platformProvide technical support on operating servicesSupport the digitization process by defining user stories, generating technical documentation, and providing testing support and follow up of service configurationEnsure development standards and guidelines are followedHave a deep understanding in ServiceNow's functionalities and modules and keep up to date in new released functionalitiesPosition Challenges Learning and understanding of digitization requirementsAct as a gap bridge between business stakeholders and technology to effectively communicate and understand needs that translate into automated workflow solutionsCoordinate people of diverse functional disciplines, conduct process discussions, and generate consensus agreementsInstill a continuous improvement mindsetChallenge existing processes to drive optimization and standardizationQualifications English language proficiencyAcademic Background : Systems Engineering Bachelor's Degree or relatedAreas of expertise 1+ years of experience working with multidisciplinary teams 1+ years of experience in software programming related positions.
Experience developing web based solutions using JavaScript, SQL, .NET, CSS3 Experience configuring in ServiceNow instances desired Any ServiceNow certification(s) desiredSoft Skills Ability to effectively assess customer needs while consulting and building solutions Time-management Problem solving Highly motivated and result-driven Teamwork oriented
Internal / External Relations
INTERNAL GES Area ManagersProcurement Area ManagersGES Business Excellence TeamServiceNow Product OwnersBusiness SMEsP&IT technical teamsEXTERNAL ServiceNow Partners and Consultants
CEMEX Diversity and Inclusion Statement At CEMEX, we recognize the diversity of the world in which we live and in which we do business.
We respect diversity, we address the inclusion and non-discrimination of any talented person, regardless of gender, physical ability, age, sexual orientation, culture, ethnicity, religion, political affiliation, marital status, pregnancy / maternity / paternity, and nationality.
We promote a culture of equity for the construction of a sustainable business and the well-being and development of CEMEX employees.
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