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    Billing & Cash Application Coordinator - Ciudad de México - Hootsuite Inc.

    Hootsuite Inc.
    Hootsuite Inc. Ciudad de México

    hace 1 semana

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    Descripción

    We are looking for a Billing & Cash Application Coordinator to help us with the posting of customer payments and processing of back office work associated with our order to cash and procure to pay departments. You will provide day to day support to the Billing and Accounts Payable function and you will be responsible for inputting cash applications into our ERP system to ensure it is recorded accurately and in a timely manner.

    WHAT YOU'LL DO:

    • Daily monitoring of all channels of incoming customer payments: Wire, Cheque, Paypal, Credit Card
    • Responsible for accurate, complete, and timely application of cash receipts against outstanding receivables
    • Identify and resolve payment discrepancies and answer customer inquiries as needed
    • Perform wire traces on behalf of Collections team
    • Support the order to cash and procure to pay with the handling and documenting of customer records and accounts
    • Prepare and reconcile customer balances
    • Assist with administrative duties such as invoice portal uploads, document management, and assigning tickets
    • Resolve collection disputes & reach outs for ecommerce customers utilizing appropriate leverage and procedures to successfully influence payment
    • Working with the Credit Analyst Specialist in the daily monitoring of the Credit Check Escalations, promptly identifying and addressing credit-check requests, communicating with relevant stakeholders, and ensuring timely resolution
    • Assist and support Billing and Collection staff in their day to day operations
    • Provide Back Office support in Collection & Billing as assigned

    WHAT YOU'LL NEED:

    • Enrolled in Bachelor's Degree program in Accounting or Finance; or equivalent education and experience.
    • Understanding of order to cash or procure to pay processes
    • Basic knowledge of MS Excel
    • Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
    • Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs
    • Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
    • Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects

    WHO YOU ARE:

    • Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
    • Curious. You are always learning and seeking ways to make things better.
    • Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
    • Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.

    In all we do, our six guiding principles light the way:

    Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp

    One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe

    Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

    Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

    Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

    Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

    Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.

    At Hootsuite, we design our compensation packages based on internal equity and external competitiveness. Every role at Hootsuite is analyzed, evaluated and mapped to a salary range. As a general guideline, the salary for new hires and promoted employees is determined based on an individual's skills & capabilities required for the role and their ability to contribute as per the expectations outlined in the job description.

    Our salary structures are built on trends projected and published by independent and trusted survey companies. Hootsuite analyzes market data and adjusts salary structures, if required, on an annual basis. Salary ranges reflect what we expect to pay for this position at the time of posting. Our total compensation packages summarize our current offerings and are subject to change without notice. Hootsuite is committed to fair and equitable compensation for every employee. Through an annual Pay Equity Analysis, Hootsuite ensures that all employees are paid fair and equitably.

    Canadian Benefits. Hootsuite offers comprehensive benefits to support the health and wellbeing of our owls and their families. The benefits cover health insurance including medical, dental, vision, life/disability insurances, an Employee and Family Assistance Program and more Hootsuite provides a group RRSP plan with a company match of up to 4% of base salary. Benefits are available to permanent employees who meet minimum hours requirements without a waiting period. THIS resource will provide additional information.

    US Benefits. Hootsuite offers comprehensive benefits to support the health and wellbeing of our owls and their families. The benefits cover health insurance including medical, dental, vision, and life/disability insurances. Hootsuite also offers a 401k Plan with a company match (up to 4% of base salary), an Employee and Family Assistance Program and more Benefits are available to employees who meet minimum hours requirements without a waiting period. THIS resource will provide additional information. Global Parental Leave . All permanent employees, including birthing, non-birthing and adoptive parents, who have been employed by Hootsuite for a minimum of12 months are eligible for 26 weeks of full and partially paid leave in accordance with local government regulations. Paid Time Off . Hootsuite offers 20 days of paid time off from day one of employment.
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