Technical Support Engineer - Ciudad de México - Bentley Systems

Bentley Systems

Empresa verificada

Ciudad de México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Position Summary:

Bentley Systems is seeking a talented individual to become a valued member of the AssetWise team as a
Technical Support Engineer.

The AssetWise team is responsible for ongoing support, problem solving, knowledge transfer and updating of the knowledge sharing database of the ALIM (eB) Bentley's Product.

Your Day-to-Day:

Managing client inquiries and accurately documenting incidents via an online case management tool & knowledge base
Performing troubleshooting to diagnose the root cause and resolve the issue quickly and effectively.
Performing testing to ensure that the solution was successful.
Escalating more complex issues when needed
Improving frontend troubleshooting skills while learning to understand (and addressing) the needs of the user's business. This can include working through the LEARN Server, and other selfled training material from the Bentleyprovided training portals.
Staying up to date with primary products and knowledge of the base functionality of adjacent products
Create clear and accurate contributions to Bentley Community forum posts, knowledge base articles, and wikis that accurately reflect the use of the product.
Different working times may be available
Bentley aims to have support colleagues around the globe to avoid shifts being required.
Learning to work collaboratively on a team and communicate in meetings.
Proactively asks questions and reaches out for help when needs assistance.

What You Bring to The Team:

Bachelor's degree in mechanical engineering, Production Engineering, Computer Engineering, or equivalent experience
A "user first" attitude and desire to help solve problems.
26 years of related experience
Strong communication skills, both written and verbal
Fluent in English
Ability to ask openended questions and active listening.
Critical thinking skills
Ability to work in a global, multicultural environment.
Proficiency in documenting accurately and troubleshooting steps (tests and configurations changes) and results.
Strong problemsolving skills and ability to address issues as they arise.
Strong customer service skills for both internal and external customers (patience, friendliness, and explaining clearly and concisely).
ALIM\eB experience
Familiarity with databases, SQL Server, and SQL Stored Procedures
Familiarity with IIS web server
Windows and Azure Server technology
Knowledge off Enterprise asset management (EAM) the management of the maintenance of Physical assets / Tags of an organization throughout each asset's lifecycle.
Knowledge off Building Information Management (BIM)
The generation and management of digital representations of physical and functional characteristics of places, including Digital Twin concept.
Will be and advance Configuration Management (CMII)
An enterprisewide approach to change control and best practices.
Fourth Industrial Revolution, 4IR, or Industry 4.0 ongoing automation of traditional manufacturing and industrial practices, using modern smart technology, largescale machinetomachine communication (M2M), and the internet of things (IoT).