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    Customer Care/Back Office - Tijuana, México - Solrite

    Solrite
    Solrite Tijuana, México

    hace 2 días

    Default job background
    Descripción

    We are a Solar Company looking for responsible talent to handle moderate to complex inquiries, Assist various types of customers in an efficient, professional, and accurate manner, and resolve service concerns while documenting customer requests.

    Monitor the Customer's Solar system to make sure is working properly.


    Key Responsibilities:

    *Able to work on site*Resolve routine, complex, and unique questions/issues.*Ensure facilitation of first-call resolution and customer satisfaction on all transactions handled.
    (With NO Handle time Metric)Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller's situation.*Demonstrates accuracy in processing changes to customer financing agreements based on the information provided and identifies Homeowners signatures.*Be able to handle any requests regarding customer documentation (to include all documents sent out by our company) and be able to clearly explain them including any follow-ups required on our customer's part and updates.
    Functional Skills*Solar and Call Center Exp a BIG PLUS......
    Availability from Monday to Saturday BIG PLUS......Excellent level of communication skills (both written and verbal)*Flexible and adaptable to business requirements for changes needed to service the customer*Collaborate with peers and management on special projects and committees*Ability to prioritize and multi-taskPay: $16, $18,000.00 per monthApplication Question(s):
    • Are you able to work Monday to Saturday?
    • What is your English level?
    • Are you able to work onsite?

    Work Location:
    In person
    Application Deadline: 05/05/2024
    Expected Start Date: 06/05/2024
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