IT Customer Success Representative - Guadalajara, México - Gordian Staffing

Gordian Staffing

Empresa verificada

Guadalajara, México

hace 1 semana

Publicado por:

Rodrigo Fernández

Reclutador de talento para beBee

Descripción

Description:

Gordian Staffing, A New Way of HR._

We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.

Know about our client:

Our client is a leader in inventory merchandising software and tech-enabled services for transportation and mobility retailers throughout the United States.

Their team includes brilliant people who share the goal of helping retailers transact digital commerce. It's exciting stuff, and you can be part of it. You'll learn heaps and be challenged daily. Bring passion and dedication to the job; there's no telling what you could accomplish.

As an IT Customer Success Representative, you will be performing the following activities:

Software activation tasks in response to new dealer orders and add-ons
Software deactivation tasks in response to dealer terminations
Software account configuration changes in response to client's requests and instructions
Answer inbound phone inquiries and create a support ticket in the webbased software to track all work and client communications.
Follow established support processes to address all new inquiries quickly and professionally.
Report/escalate issues you cannot resolve through the appropriate channels to level two support personnel or software development.
Proactively identify ways to avoid the recurrence of customer issues by reviewing technical articles and recommending changes.

SCHEDULE: